Client Relationship Management Administrator
2 weeks ago
Company Description
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa - products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.
**Job Description**:
The CRM Administrator will be responsible for managing and measuring new business, client relationship and general office and distribution development, administration, marketing activities and query resolution.
BUSINESS UNIT: CRM
KEY OUTCOMES
Business Development
Build relationships with the business development consultants and their stakeholders
Analyse client experiences
- Identify needs and gaps
- Identify opportunities
Provide client solutions
Provide new business solutions
Assist with any business development relevant related administration, events, or marketing activities including quoting
Establish, maintain and support the business development consultants and their clients
Manage and Maintain Intermediary Relationships
Onboard, educate and train new intermediary
Maintain intermediary relationship information and administration requirements
Build / nurture intermediary relationship
Service and manage end to end escalations
Work with operations to resolve end to end processes
CRM
Build relationships with client relationship managers, suppliers and their stakeholders
Create and maintain client information
Update CRM client and distribution lists
Assisting with event preparations including stock management, administration, documentation, marketing and resource planning
Assisting with post event administration and reporting
General Office
Assist with any relevant office related administration, events, or marketing activities
**Qualifications**:
SPECIAL REQUIREMENTS
PERSON DETAILS: WORK EXPERIENCE
REQUIRED
At least 5 years’ experience in the healthcare Industry (Advantageous)
3 years Sales experience (Advantageous)
PREFERRED
Relevant experience in the business unit described above
EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY
REQUIRED
Matric
PREFERRED
FAIS
TECHNICAL SKILLS OR KNOWLEDGE
REQUIRED
Organisational Skills
Communication Skills
Negotiation Skills
Strategic Planning Skills
Ability to work well within a team
Ability to work under stress and tight deadlines
Knowledge of the Healthcare Industry
PREFERRED
Additional Information
**Accountability**
**Action orientated**
**Communication**
**Business writing and presentation skills**
**Problem solving skills**
**Creative thinking**
**Strong relationship skills**
**Growth and development mind-set**
**Planning and organisation**
**Resilient and adaptive**
**Systems thinking and connecting ability**
**Professional and brand conscious
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