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Account Director

Job description

Passionate about digital, brand building, strategy, and memorable campaigns

Our expectation is that you will build strong relationships with both our clients and internal agency stakeholders while pushing the strategic agenda of the business and client brands.

Reporting to the Group Account Director, working across multiple brands, delivering through-the-line solutions and campaigns.

The Account Director will be responsible for:

- Management of through-the-line and digital campaigns and communication on a day-to-day basis for their relevant brands.
- Management of client expectations, and service delivery by being a focal point for day-to-day interaction and driving executional excellence.
- Brand custodian of their client brands.

Specific Responsibilities:
Leadership & Team Work
- Involvement in strategy development and implementation for the growth of the agency
- Source of leadership to junior staff in your portfolio.
- Actively look to maintain and build positive working relationships across departments internally with Traffic, Creative, Strategy and Power of One agency partners.
- Identify and motivate new ways of working, both creatively and operationally
- Become a role model for junior staff across departments.
- Support team development and project planning
- Conduct appraisals for junior staff (if applicable)
- Contribute to and participate in personal development activities for junior staff (i.e. via coaching, workshop development etc, career planning).
- Manage up - ensure your seniors are abreast of all activity on the account and empower them to support you through open lines of communication

Client services
- Take ownership in client meetings and presentations, managing meeting protocols, agenda, etc.
- Ownership of your portfolio and be able to present work in the absence of Strategy or Creatives should it be required.
- Ensure status is consistently up-to-date and correct
- Ensure that all meetings have thorough agendas, driving a productive outcome
- Ensure that contact reports are delivered timeously (within 24 hours of the meeting) with key deliverables and then drive out those deliverables to the agreed timings.
- Plan and participate in client review meetings with team
- Develop a consulting / advisory capability with client wherever possible
- Have direct contact with the client on a daily basis and foster a solid relationship.
- Be consistently responsive and accessible to your client and team at all times (within reason).
- Have tough and honest conversations with your client to enable the agency team to deliver excellence and to create trust
- Have an excellent relationship with clients where they can rely on you, you proactively update them, and you assist them in delivering their requirements on time by reminding them as required
- Have the ability to manage all kinds of personalities and always strive to get the best out of each individual
- Have an excellent knowledge understanding of the client, the agency, the strategy and the process in order to deliver efficiently and to the highest quality.
- Ensure that the right people have been included in client meetings to support the outcome of the meeting and that everyone is prepared and aligned
- Aprais: Ensure you are consistently driving delivery to improve client APRAIS scores with a target above 76% by year end.
- Ensure ownership of NESTLÉ APRAIS Action plans and motivate the team to deliver against the necessary actions.

Account Management, Project Management and Strategic Thinking and Planning
- Work with Traffic and Production to produce timing plans for all jobs and campaigns in order to drive on time delivery.
- Write excellent briefs with full clarity on all requirements and inspire strategy, creative, production, development to do great work.
- Know the status of each of your jobs in the system at all times.
- Communicate with excellence, maturity, intent and professionalism when writing or speaking.
- Have ex