Tech Officer Sca Control
2 weeks ago
**Core Description**:
To manage the network and services incidents at an operational level.
**Competencies**:
**Functional Knowledge**
Fault finding procedures; Customer Care; Network Layout; Network Management System ; Network Technology; Telkom Policies; Telkom Procedures; Telephone etiquette.
**Functional Skills**
Analytical; Computer Literacy; Coordinating techniques; Decision Making; Planning; Problem Solving; organizing; controlling.
**Attitudes/ Leadership Behaviour**
Customer Focus; Initiative; Performance Driven; Proactive; Reliable; Adherence to Telkom policies and procedures; Punctual; Team Player; innovative.
**Responsibilities**:
Conducted Interventions
Maintained Grade Of Service
Managed Incidents / Requests
Provided Reports
**Required Certification**:
None.
**Qualifications**:
Grade 12 & relevant modular training (NQF level 4) and
OR
Relevant 2/3 year certificate/ Diploma (NQF level 5/6) and
**Experience**:
2 Years relevant technical experience
OR
No experience
**Special Requirements**:
Willing to work shifts.
Willing to work overtime.
Standby duties where needed.
**Comments**:
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