Operations Manager with Hotel Experience

2 months ago

Polokwane, South Africa HotelJobs.co.za Full time

1. **Staff Management and Supervision**
- ** Recruitment and Training**: Hire, train, and manage hotel staff across various departments (front desk, housekeeping, food and beverage, maintenance, etc.).
- ** Scheduling and Staffing**: Create work schedules and ensure the hotel is properly staffed at all times.
- ** Performance Management**: Monitor and evaluate staff performance, provide feedback, and address any performance issues or training needs.
- ** Team Coordination**: Foster collaboration between different departments to ensure efficient operation and excellent guest service.

2. **Guest Services and Satisfaction**
- ** Guest Experience Oversight**: Ensure all guest services are delivered to the highest standards, addressing guest concerns and complaints promptly.
- ** VIP Services**: Oversee the handling of special requests or VIP guests to ensure a seamless experience.
- ** Feedback Management**: Collect guest feedback through surveys or reviews and take corrective actions when necessary to improve the guest experience.

3. **Operations and Facility Management**
- ** Daily Operations**: Oversee day-to-day operations, ensuring all hotel departments are running smoothly (e.g., front desk, housekeeping, food and beverage).
- ** Facility Maintenance**: Work with maintenance teams to ensure the building, rooms, and facilities are in good condition and any repairs are addressed quickly.
- ** Health and Safety Compliance**: Ensure the hotel complies with health, safety, and environmental regulations.

4. **Budgeting and Financial Management**
- ** Budget Creation**: Develop and manage the hotel’s operational budget, ensuring costs are controlled while maintaining service standards.
- ** Cost Control**: Monitor departmental expenses and identify areas for cost-saving without compromising service quality.
- ** Revenue Management**: Assist with strategies to optimize room rates, occupancy, and overall revenue through pricing strategies and promotions.

5. **Inventory and Supply Chain Management**
- ** Inventory Control**: Ensure sufficient supplies and equipment for all hotel departments (e.g., linens, toiletries, food and beverages, etc.).
- ** Vendor Management**: Oversee relationships with suppliers, negotiate contracts, and manage inventory to avoid shortages or excess stock.

6. **Operational Policies and Procedures**
- ** Standard Operating Procedures (SOPs)**: Establish and enforce operational procedures for all hotel departments to ensure consistency and efficiency.
- ** Crisis Management**: Be prepared for emergency situations (e.g., fire, natural disaster, power outage) and ensure staff is trained to respond appropriately.
- ** Quality Assurance**: Implement regular quality checks and inspections to ensure that the hotel meets the required standards in all areas (cleanliness, service, amenities, etc.).

7. **Marketing and Promotion**
- ** Collaboration with Marketing**: Work with the marketing department to develop promotional campaigns and special offers to attract guests.
- ** Brand Standards**: Ensure that all aspects of the hotel’s operation align with the brand’s standards and reputation.

8. **Technology and Systems Management**
- ** Property Management System (PMS)**: Oversee the use of hotel management software to ensure seamless reservations, check-ins/check-outs, and billing.
- ** Technology Integration**: Manage the implementation and maintenance of other technology systems that support hotel operations (e.g., point-of-sale systems, guest service apps, security systems).

9. **Legal and Compliance Oversight**
- ** Licensing and Permits**: Ensure the hotel maintains up-to-date licensing and complies with local, state, and federal regulations (e.g., health codes, labor laws).
- ** Insurance**: Manage and review insurance policies to ensure adequate coverage for the property and operations.

10. **Reporting and Analysis**
- ** Performance Reporting**: Regularly report to senior management or owners on operational performance, revenue, guest satisfaction, and other KPIs.
- ** Market and Competitive Analysis**: Monitor competitor hotels and market trends to adjust operational strategies for improved performance and competitiveness.

11. **Sustainability and Environmental Initiatives**
- ** Eco-friendly Practices**: Implement sustainable practices and ensure the hotel meets environmental standards (e.g., energy efficiency, waste reduction).
- ** Green Certifications**: Seek out and maintain certifications for sustainability and eco-friendliness where applicable.

12. **Strategic Planning and Long-Term Vision**
- ** Operational Strategy**: Work with hotel leadership to define long-term operational goals, growth strategies, and improvements.
- ** Innovation and Continuous Improvement**: Stay up-to-date with trends in the hospitality industry and implement innovative practices to improve the hotel’s services and reputation.

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