Concierge

2 weeks ago

Cape Town, South Africa Crew Life at Sea Full time

Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
- Ensure that standards are maintained at a superior level on a daily basis.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
- Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
- Maintain complete knowledge of:

- all hotel features/services hours of operation.
- all hotel restaurant food concepts, menu price range, dress code, and ambiance.
- all hotel room types, numbers/names, layout, appointments, amenities, and locations.
- all hotel room rates, special packages, and promotions.
- daily house count and expected arrivals/departures (particularly VIPs).
- scheduled daily group activities, names, and locations of meeting/banquet rooms.
- local events, attractions, and holiday schedules.
- Obtain assigned bank and ensure the accuracy of contracted monies. Keep the bank secure at all times.
- Meet with the Supervisor/departing Concierge to review business status and follow-up actions.
- Access all functions of a computer system in accordance with departmental specifications.
- Set up a workstation with necessary supplies; maintain cleanliness throughout the shift.
- Legibly complete requisition for additional supplies/materials and submit to Manager.
- Maintain updated resource materials on all vendors and information to accommodate guest requests.
- Review the designated in-house guest list and be familiar with guests' names and room locations.
- Answer department telephone using correct salutations and telephone etiquette.
- Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
- Coordinate guest requests with designated vendors which may include:

- Room accommodations
- Airline reservations, changes, cancellations
- Transportation from hotel to airport and return
- Bus/train transportation
- Limousine reservations
- Car rentals
- Car repair and servicing
- Charter flights/rentals
- Babysitting services
- Banking/financial services
- Business center services/fax or telex services/mailing and delivery services
- Interpretation services
- Notary services
- Restaurant reservations, nightclub activities
- Dry cleaning, laundry, alterations, repairs
- Film processing
- Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, health club facilities
- Formal wear rentals
- Flowers
- Salon appointments
- Shoe shines
- Shopping services
- Movie/theater/attraction tickets
- Sightseeing tours
- Medical services
- Religious services
- Legibly document all pertinent information in guest request log(s). Monitor and update log book(s) throughout the shift.
- Place orders for amenities and coordinate delivery of amenities to designated guest rooms.
- Legibly complete confirmation cards and deliver to guest upon completion of each arrangement coordinated for guest.
- Relay accurate directions to guests' desired destination within local area and distribute maps with highlighted routes.
- Compile weekly City Events Sheet detailing special activities and events within the local area; distribute to all departments.
- Inspect blocked VIP rooms, using the checklist, prior to guest arrival; rectify any deficiencies.
- All other duties as required.

**Salary**: R60 000,00 - R100 000,00 per month

Application Deadline: 2024/03/23

  • Concierge

    17 hours ago

    Cape Town, South Africa Executive Placings Full time

    Destination Management Company based in Cape Town is looking for a Concierge to run their Concierge Service in South Africa. As a Concierge the core focus is enhancing customers local travel experience while driving loyalty & customer satisfaction. Experience required: Flexible enough to meet the diverse needs of in-country customers MS Office...

  • Concierge

    3 days ago

    Cape Town, South Africa Karen Tupper Recruitment Full time

    A 5* Hotel in Dubai are looking for a Concierge to provide high-quality service to guests. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact with guests. **Includes**: Flights and...

  • Concierge (Guest Relations)

    6 days ago

    Cape Town, South Africa Tanya Serra Full time

    Job Posted: 06-Jan-2023 - Location: Cape Town 5* Luxury Hotel seeks a Guest Relations/ Concierge to join this world class Hotel. - Gather, summarize, and provide information to guests about the property and the surrounding areas. The hotel concierge is expected to be an **EXPERT** of the local area. - Answer telephonic calls and assist guests with special...

  • Tourlance Concierge

    2 days ago

    Cape Town, South Africa Black Pen Recruitment Full time

    **Tourlane Concierge (Travel)** Our client is a destination specialist for Southern Africa. They create tailor-made itineraries for fit, group & mice travellers.They manage all manner of ground handling and logistics, from touch down to departure. Their offices are in Cape Town, South Africa and Windhoek, Namibia. **Job Type**: Full Time |...

  • French Concierge Specialist

    17 hours ago

    Cape Town, South Africa Believe Resourcing Full time

    French Concierge Specialist **Woodstock, Cape Town, South Africa** **Permanent, Full Time Position **About our client: Our Client isn't just any safari company - they're the ones you turn to when you want a truly exceptional adventure. Since 2004, they've been crafting luxury safaris across Southern Africa, East Africa, and the Indian Ocean Islands,...

  • Head Concierge

    17 hours ago

    Cape Town, South Africa HotelJobs.co.za Full time

    About Soughted: At Soughted, we are dedicated to delivering exceptional service and providing a memorable guest experience. We prioritize our guests, property owners, and our collaborative team. If you are passionate about hospitality and have extensive guest liaison experience, we invite you to join our Concierge team. As a Concierge at Soughted, you will...

  • Concierge, Africa

    1 week ago

    Cape Town, South Africa Ultimate Jet Vacation Full time

    Our Africa team is growing! This department is a magnetic team whose main responsibility is to ensure our clients have a fantastic experience booking and traveling to Africa. The main functions of this role are to assist the team in creating memorable moments for the clients by ensuring all requests and/or inquiries are addressed in a timely and efficient...

  • Concierge (2 Positions Available)

    3 days ago

    Cape Town, South Africa O'Brien Recruitment Full time

    Are you ready to embark on a career that's all about delivering top-notch service, creating memorable experiences, and making every day extraordinary? If you've got a passion for hospitality, a knack for making people feel welcome, and a desire to be a part of something special, then keep reading! **Position**: Concierge (2 positions available) **Estimated...

  • Operations Manager

    4 days ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Ensure all tasks are executed professionally, efficiently, and with a focus on guest satisfaction. - Act as the primary liaison between guests and the company, providing outstanding customer service. - Prepare work schedules based on occupancy forecasts and client requirements. - Collaborate with clients and the Guest Services team to meet their specific...

  • Dutch Speaking Online Concierge Agent Job

    2 days ago

    Cape Town, South Africa Language Recruiters Full time

    Your key **job** responsibilities as the **Dutch speaking Online Concierge Agent** in **Cape Town, South Africa** will include: - Providing top-notch customer service to **Dutch** speaking clients via our online platform - Assisting with travel planning, including flights, accommodations, and personalised experiences - Maintaining an up-to-date knowledge of...

  • Euro-french Speaking Online Concierge Agent Job

    2 days ago

    Cape Town, South Africa Language Recruiters Full time

    Your key **job** responsibilities as the **Euro-French speaking Online Concierge Agent** in **Cape Town, South Africa** will include: - Providing top-notch customer service to **Euro-French** speaking clients via our online platform - Assisting with travel planning, including flights, accommodations, and personalised experiences - Maintaining an up-to-date...

  • Concierge - Istore V&a Waterfront

    2 weeks ago

    Cape Town, South Africa Core Group Full time

    iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple. Within the iStore, our Concierge’s mission is...

  • Part Time Concierge- Istore Cavendish

    1 week ago

    Cape Town, South Africa Core Group Full time

    iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple. Within the iStore, our Concierge’s mission is...

  • Rooms Division Manager

    6 days ago

    Cape Town, South Africa Tanya Serra Full time

    Job Posted: 06-Jan-2023 - Location: Cape Town **Job Summary** The Rooms Manager leads the Rooms Team in the provision and delivery of personalised Guest Care and Relations, in order to enhance the guest experience of the hotel. He/ she is responsible for providing all guests with quality service while maximizing room revenue and productivity, and developing...

  • Dutch Speaking Luxury Travel Consultant

    3 days ago

    Cape Town, South Africa Black Pen Recruitment Full time

    **Dutch Speaking Luxury Travel Consultant (Travel/Leisure)** Our Client is the global leader in the highest quality lifestyle and travel concierge services. They are passionate about providing exceptional service and using their insider know-how, contacts and buying power to help their members get the most from life, wherever they are in the world. With 22...

  • German Speaking Luxury Travel Consultant

    3 days ago

    Cape Town, South Africa Black Pen Recruitment Full time

    **German Speaking Luxury Travel Consultant (Travel/Leisure)** Our Client is the global leader in the highest quality lifestyle and travel concierge services. They are passionate about providing exceptional service and using their insider know-how, contacts and buying power to help their members get the most from life, wherever they are in the world. With 22...

  • German Speaking Luxury Travel Specialist

    3 days ago

    Cape Town, South Africa Black Pen Recruitment Full time

    **German Speaking Luxury Travel Specialist (Travel/Leisure)** Our Client is the global leader in the highest quality lifestyle and travel concierge services. They are passionate about providing exceptional service and using their insider know-how, contacts and buying power to help their members get the most from life, wherever they are in the world. With 22...

  • Dutch Speaking Luxury Travel Specialist

    3 days ago

    Cape Town, South Africa Black Pen Recruitment Full time

    **Dutch Speaking Luxury Travel Specialist (Travel/Leisure)** Our Client is the global leader in the highest quality lifestyle and travel concierge services. They are passionate about providing exceptional service and using their insider know-how, contacts and buying power to help their members get the most from life, wherever they are in the world. With 22...

  • German Speaking Operation Support

    3 days ago

    Cape Town, South Africa Black Pen Recruitment Full time

    **German Speaking Operation Support (Travel/Leisure)** Our Client is the global leader in the highest quality lifestyle and travel concierge services. They are passionate about providing exceptional service and using their insider know-how, contacts and buying power to help their members get the most from life, wherever they are in the world. With 22 strong...

  • German Speaking Lifestyle Manager

    2 days ago

    Cape Town, South Africa Black Pen Recruitment Full time

    **German Speaking Lifestyle Manager (Travel/Leisure)** Our Client is the global leader in the highest quality lifestyle and travel concierge services. They are passionate about providing exceptional service and using their insider know-how, contacts and buying power to help their members get the most from life, wherever they are in the world. With 22 strong...