Waste Management Sales Representative
2 months ago
Leading waste management company based in Stellenbosch & Somerset West is recruiting for an experienced Sales Representative with at least 4 -5 years’ experience.
The company is contracted to provide certain services to its clients. In order to increase turnover, the sales person will need to ensure a continuous supply of new contracts and additional contracts from existing clients. In addition, the sales person will need to ensure the satisfaction of existing clients by regular contact with existing client managers.
The ideal incumbent will be responsible for, but not limited to:
**Client Liaison**
Develop relationships with all clients in the Western Cape and maintain them to ensure that the company’s service is up to standard
Adhere to the relevant systems / policies / procedures which are put in place, to provide satisfactory service throughout the region
**Responsibilities**
Encouraging customer retention and customer loyalty
Capture all required information at key points in the customer life cycle
Work closely with all departments to ensure the CRM system works effectively for all aspects of the company
Overseeing direct communication with customers
Conduct face-to-face visits with all clients, at least once every 3-months
Ensure that premium clients are visited on a more frequent basis (face-to-face meetings, more than once every 3-months)
Communicate effectively with the management of the company
Obtain and follow-up on possible new leads / referrals and quote as required
Provide feedback to the managers meeting on service ratings from clients on a monthly basis
Communicate effectively with the operations managers
Escalate any concerns or queries to the relevant person, if necessary
Creating reports that include percentages / recycling numbers of clients, their feedback from the service ratings and as well as complaints and compliments
Communicate with staff on site about their wellbeing and provide feedback on staff morale to operations managers and admin manager
Ensure that client escalations are implemented on an annual basis or as necessary
Communicate with operations with regards to annual increases pertaining to costings
Monitor operations in terms of efficiencies and give input to the operations managers and owner where necessary
Assist operations, where possible and within reasonable boundaries
Monitor company performance against service level agreements and flag potential issues
Attend, plan and support the company’s events or other related expos / functions
**Qualification**:
Matric
A formal Environmental or Waste Management qualification (or similar) will be advantageous
At least 5 years’ experience in the waste/recycling industry of which 3 years should be in a sales capacity
Computer Literate MS Office (Word, Excel, Outlook)
Driver’s license with own vehicle (Willing to travel)
**Attributes**:
Very good communication skills and ability to plan well
Ability to coach employees to work more efficiently and have the capacity to manage people dynamics
High energy levels
Disciplined and presentable
Ability to work independently and be part of a team
Strong administrative skills
**Job Types**: Full-time, Permanent
Pay: R8 000,00 - R10 000,00 per month
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