Senior Operations Manager

2 weeks ago

Cape Town, South Africa IDR Group Full time

Are you ready to be a part of a dynamic fintech company that's bringing people and technology together to change the way the private markets operate? We’re on a mission to be the trusted hub of the private markets, connecting fund managers and investors around the globe. Through building cutting-edge technology enabled solutions, we're revolutionizing the private markets investor journey, with a universally compliant single access token.

We do this by living true to our core values: We **challenge** the norm, we **change** the way we think and work, by **connecting** systems and people, while **committing** to best practice. We're seeking a skilled Operations Manager to join our global team of experts.

**Position Overview**:
As an Operations Delivery Manager specializing in KYC, you will play a crucial role in ensuring compliance with regulatory requirements, managing operational processes, and optimizing efficiency within the KYC function. This position requires a combination of strong leadership, operational expertise, and a deep understanding of KYC procedures in the context of private market transactions. The Operations Delivery manager will need to be extreamley organised and data driven, the ability to review data and ensure decisions are led using live, correct, measurable information.

**Responsibilities**:

- Stay abreast of relevant financial regulations and industry standards related to KYC in private markets.
- Implement and maintain policies and procedures to ensure compliance with regulatory requirements.
- Oversee and optimize end-to-end KYC processes for private market transactions.
- Collaborate with cross-functional teams to ensure seamless integration of KYC procedures within business operations.
- Lead a team of KYC analysts and specialists, providing guidance, training, and support.
- Foster a culture of compliance, accuracy, and efficiency within the KYC team.
- Identify and assess potential risks associated with KYC processes.
- Develop and implement risk mitigation strategies to safeguard the business and its stakeholders.
- Collaborate with technology teams to leverage innovative solutions for automating and streamlining KYC processes.
- Implement and manage KYC tools and platforms to enhance operational efficiency.

Quality Assurance:

- Establish and maintain quality assurance protocols to ensure the accuracy and completeness of KYC data.
- Conduct regular audits and reviews to identify and rectify discrepancies.
- Generate regular reports on KYC performance, including key metrics and areas for improvement.
- Analyze data to identify trends, patterns, and areas for optimization.
- Collaborate with customer-facing teams to address KYC-related customer inquiries and concerns.
- Ensure a positive customer experience while adhering to compliance requirements.

**Qualifications**:

- Finance, Business, or a related field. Management qualification or relevant certifications
- Proven experience in KYC operations within the financial industry, particularly in private markets.
- Strong understanding of regulatory requirements and industry best practices related to KYC.
- Excellent leadership and team management skills.
- Familiarity with KYC technology solutions and data analytics.
- Effective communication and collaboration skills.

Being part of the #IDRTeam provides a collaborative and inclusive work culture that values innovation and diversity. We believe in the power of our unique mission and we all work together towards that one single goal. We also believe in being real. We’re not a big corporate. Everyone has an important role to fulfil, and your contribution will be an integral part of our success story.

We are a scaling business which is not for everyone. We are building as we go, and we believe we are creating something remarkable. If you are excited by the prospect of creating something great, while collaborating with people across the globe and being okay with feeling uncomfortable, then IDR is your next great decision.

**Benefits**:

- Competitive compensation package
- Hybrid working arrangements
- Opportunities for professional growth and career advancement.

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