General Manager

1 week ago

KwazuluNatal, South Africa HotelJobs.co.za Full time

Key Responsibilities:
Lodge Operations
- General property management, repairs and maintenance.
- Licensing involved in running the business for vehicles & boats, radio channels and other areas of compliance and renewal thereof.
- Lodge communications - phones, internet, Wi-Fi, satellite, radio - maintenance and licensing thereof.
- Utility management - water, electricity, waste management, etc.
- GM will engage with park authorities to ensure Rules & Regulations are abided by.

General Management
- Consult with Lodge Manager to ensure that each department is achieving their goals within Standard Operating Procedures.
- Identify problem areas within the lodge environment and assist with solutions.
- Report back to Operations Manager on important issues positive or negative.
- Ensure there is good communication with Head Office staff: Ops, Accounts and Reservations
- Perform duty manager and hosting roles according to SOP’s.

Operational Planning
- Consult with Lodge Manager to ensure that each department is achieving their goals within Standard Operating Procedures.
- Check CRS for reservations listing and occupancy for the month ahead.
- Consult with Lodge Manager for special events planning (Easter, Xmas, Valentine’s Day, New Year, Weddings, Conferences).
- Co-ordinate with Maintenance Manager on repairs and maintenance to rooms, projects for the lodge and regular monthly tasks are scheduled.
- Consult with Maintenance Manager on vehicle conditions and service plans to ensure the demands of the months ahead are met.

Guest Relations
- Meet every guest during their stay and ensure that complaints, comments, or problems are dealt with immediately.
- Create regular “guest delight” events in coordination with the LM, particularly for special occasions.
- Walk about the lodge each day to interact and engage with guests to ensure lodge service standards and guest experiences are met. Consult with LM for any issues that need attention.
- Check that guests’ expectations are being met (activities, service, food, accommodation, etc.).
- Review all Feedback Forms and act with LM where necessary.

Staff
- Recruitment for junior positions at lodge level via the channel of the community (senior positions in cooperation with HR Manager).
- Ensure Standard Operating Procedures are followed in all departments.
- Check regular Performance Appraisals with Lodge Manager on HOD’s and monitor appraisals of their staff.
- Follow disciplinary procedures according to HR requirements. For major disciplinaries consult with the HR Manager.
- Plan and follow through training programs for all departments.
- Co-ordinate with LM on staff rosters
- Lead a well-managed team of staff.

Occupational Health and Safety
- Ensure practices for health & safety are in place.
- Staff training in these areas is scheduled: First Aid, Health & Safety Officer, Fire Master, Sea Rescue Training.
- Compliances met with regards to gas, waste, water consumption, food & hygiene, pest control. No litter around gas cage and rubbish cleared daily.

Business Management
- Financial performance of lodge - budget planning, controls & review, stock controls, cost controls and reporting thereof.
- Ensure reports are updated weekly and progress reviewed.
- Implement, enforce, monitor & analyze all systems and procedures in place in coordination with LM.
- Set budgets annually for approval by IAL Head office.
- Cash controls - ensure handling of money on the property is secure and petty cash and debit card balances are reviewed weekly.
- Careful attention to meeting KPI’s.
- Take initiative to investigate and implement any approved cost cutting methods.

Stock Control
- Drive the financial performance of the lodge with regards to stock management.
- Co-ordinate replacement orders in timely manner throughout the year.
- Sign off on all orders and goods received.
- Ensure controls and systems are in place and perform spot checks on system procedures.
- GM must ensure all month end reports are finalized before stocktaking is conducted (all entries and sales have been entered).

Requirements:

- Hospitality Diploma or tertiary qualification in Hotel Management
- Computer Literate - Pastel /Micros / Opera/SEMER property management system/EXCEL/ Microsoft Office
- English speaking, fluent in written and spoken English
- Zulu (Speak) - certainly a great benefit
- Driver’s License valid PDP essential
- Valid First Aid Certification
- South African Citizen
- Physically fit, sober habits and in good health

What We Offer:

- Salary - negotiable, depending on experience and skills.
- After Probation period of 3 months - Cost to Company Medical Contribution R1000 per month and provident fund of 3,5% Employee Contribution and 5% Company contribution
- Work Schedule - 6 weeks on, 2 weeks. leave cycles adjustable depending on guest occupancies and lodge requirements.
- Live In - accommodation, meals, and laundry provided; drinks charged at staff price
- Honest person

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