Debt Collection Inbound Team Leader Required

3 months ago


Umhlanga, South Africa STRAUSS RECOVERY SOLUTIONS Full time

Reputable company located in Umhlanga Durban area is looking for a Debt Collection’s inbound Team Leader preferably with a minimum of 2-years’ experience in the debt collections environment.

Monday to Thursday 8:00am to 16:30pm - Fridays 7:00am to 15:30pm - Saturday's 8:00am -13:00pm possibility of overtime dependent upon the company’s needs.

**Requirements**:

- Excellent communication, management, interpersonal and leadership skills.
- Strong presentation skills.
- Advanced conflict resolution skills.
- Supervising of the debt collectors for assigned category/categories.
- Upskilling and assisting old and new debt collectors on debt collection procedures & requirements.
- Motivate, manage employees and performance.
- Maintaining office discipline and procedures for order and efficiency
- Work closely with QA Specialist to ensure that proper telephone etiquette and call handling is adhered to.
- Ensure that all employees follow the company's best practices for call centre management and operations.
- Reporting. Provide daily, weekly and monthly reporting to line manager

Ability to commute/relocate:

- Umhlanga, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- 2 Year experience (required)



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