Debt Counsellor

We looking for a Debt Counsellor who will be responsible for dealing with complex debt situations providing practical help and advice to clients whose debts have got out of control, advising on issues such as budgeting, money management.

**Responsibilities**:

- Liaising with clients about their initial debt situation
- Assessing clients’ monthly income and expenditure
- Offering emotional support to clients
- Working with clients to determine priority payments
- Preparing monthly payment plans for clients to follow
- Communicating with clients as their debt situation changes
- Following up late payments/ paperwork with clients
- Liaising/ negotiating with creditors to arrange realistic repayments for clients
- Managing relevant financial documents/ paperwork

Advising clients on issues such as budgeting/ money management
- Helping clients get access to relevant benefits
- Giving legal support and advice to clients

**Skills**:

- Good communication skills - both verbal and in writing
- A compassionate and empathetic approach
- Excellent administrative skills
- A knowledge of computers and office software
- Good listening skills
- A personable approach
- The ability to gain the trust of others
- Good negotiation skills
- Being able to maintain an objective/ non-judgemental position even when talking with clients about emotional/ difficult situations
- Good organisational abilities
- The ability to meet deadlines and manage conflicting priorities
- A good knowledge of issues relating to debt and money management
- Good numeracy and literacy
- A desire to help people get out of difficult situations
- A respect for client confidentiality
- The ability to relate to people from a wide spectrum of backgrounds
- A flexible/ adaptable approach to the job
- Accuracy and good attention to detail
- The ability to stay calm under pressure
- The confidence to liaise professionally with clients and creditors
- It is important to demonstrate good people skills so experience working with people in any capacity, but particularly with those who are vulnerable, will be of relevance.

**Qualifications**:

- Registered as a Debt counsellor
- Any other relevant qualifications or certifications/certificates

**Job Type**: Temp to perm
Contract length: 12 months

**Salary**: From R10 000 per month
Ability to commute/relocate:

- Umhlanga, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Salary**: R8,500.00 - R10,000.00 per month

Ability to commute/relocate:

- Umhlanga, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)