Operations Team Leader

4 weeks ago


Gauteng, South Africa Switch Telecom Full time

Switch Telecom is looking for a competent Operations Team Leader that will perform the following duties:

- Overseeing and managing the onboarding and sales cycle of all potential and existing clients in order to ensure maximum revenue growth.
- Develop, implement, and manage operational processes and systems to ensure efficiency and customer satisfaction.
- Monitor and evaluate operational performance and implement improvements.
- Provide guidance and support to personnel, resellers and clients.
- Monitor and manage inventory levels.
- Develop and implement policies and procedures.
- Manage the day-to-day operations of the team.
- Maintain records of operational activities.
- Analyse data to identify areas for improvement.
- Ensure compliance with applicable laws and regulations.
- Create an inspiring team environment with an open communication culture.
- Set clear team goals and assist the team in achieving set goals.
- Delegate tasks and set deadlines.
- Monitor team performance and report on metrics.
- Motivate team members.
- Discover training needs and provide coaching.
- Listen to team members’ feedback and resolve any issues or conflicts.
- Recognise high performance and report to senior management when appropriate.
- Handle client escalations and investigate client cancellations during the onboarding process.
- Ensure the integrity of the data at all times.
- Liaise with fellow team leads and colleagues to ensure the successful rollouts of larger sign up projects.

Pay: R25 000,00 - R40 000,00 per month

**Experience**:

- Client Care: 5 years (required)
- CRM: 5 years (required)
- Ticketing System: 5 years (required)
- Telecommunication: 1 year (preferred)
- Managing a Team: 4 years (preferred)

**Location**:

- Gauteng, Gauteng (preferred)

Application Deadline: 2024/04/19


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