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Claims Controller

1 month ago

Cape Town, South Africa Third Age Group Full time

Do you have short term insurance experience as a claims negotiator, do you love problem solving and working with a team. If you like a to grow and work with a team? This is the position for you.

**Requirements**:

- Previous experience in the short term insurance industry as a claims handler or negotiator;
- Attention to detail;
- Computer Literate;
- Excellent communication skills;
- System knowledge (Tial, Roc, System A) advantageous.

**Duties and Responsibilities**:

- Ensure correct information is obtained from the customer - by asking the appropriate questions and listening - to make correct decisions
- Use appropriate tools (TIAL, supplier contact and / or negotiation) to accurately cost the claim, and make informed and appropriate decision which is correct for the business and reasonable for the customer
- Remain up to date (have good general knowledge of) with insurable goods, and knowing where to find appropriate information
- Ensure claims are finalised within set parameters (turnaround time, terms and conditions applied accurately).
- Ensure regular feedback to customers and other stakeholders, as determined by the company and/ or customer requirements.
- Building and maintaining relationships, and liaising with key stakeholders (e.g. Assessors, Panel beaters, Brokers, Legal, suppliers etc.) to meet job objectives.
- Taking accountability for full resolution of claims processes (incl. the communication of the outcome of the claim), to deliver a quality service to, and retain, customers.
- Take accountability for the resolution of customer complaints, with a view to customer retention.
- Be innovative and use judgement to solve unique or unusual customer situations outside set parameters, with a view to customer retention.
- Deliver on Treating Customers Fairly principles in alignment with regulatory requirements - Approval and payment of claims up to assigned mandate.

**Salary**: R15 000,00 - R25 000,00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (preferred)