Front Office Shift Leader
1 month ago
Ensure sufficient staff are on duty per shift
- Have a hands-on approach in terms of assisting the Receptionist with duties i.e. checking Guests in and out
- Ensuring rooms are correctly allocated for arrivals
- Attend to Guests' queries and complaints
- Train the Front Desk staff in line with the company's standards, procedures, and service standards
- Check the receptionist's banking, ensuring they balance and all charges and payments are correctly done
- Must be willing to work shifts
**Requirements**:
- SA Citizen
- Matric / Grade 12 qualification
- Previous experience in a senior Receptionist and/or Supervisor position within a medium to larger hotel essential
- Working knowledge of Opera
- Strong leadership skills
- Very guest-centric with a "can-do" attitude
- Team player
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