Groups Reservationist

Hotel Group based in the V&A Waterfront is looking for a Groups Reservationist.
- Making groups reservations
- Preparing rate proposals.
- Ensure accurate records about guests’ bookings, payments, and any additional information that hotel team members might need when interacting with a guest.
- Answer reservations calls
- Up-selling, by informing guests of special packages, or higher room category.
- Assist & maintain an efficient administration system within the department.
- Ensure all quotations are followed up
- You may be required to manage room blocks and all sizes of group bookings.
- Actively endeavour to seek and resolve guest complaints
- Inform other departments and follow up with regards to special instructions / facilities.
- Establish and quote rates within the limits of the authorized rates negotiation procedure.
- Prepare arrival/guest correspondence (check-in) packs for Front Office daily.
- Assist with the booking of transfers, and other outlet requests and reservations such as dinners by communicating with necessary departments.
- Report any rate, system discrepancy to the Reservations Manager and all overbookings.
- Sending of invoices, credit card payment links, following up on payments and ensuring all payments are accurately posted against each booking.
- Making sure all internal worksheets are actioned and updated daily, such as the PM sheet, Pay Genius payments, un-allocated deposits etc.
- Ensure accurate and detailed capturing of bookings.
- Manage any guest feedback to necessary department.
- Ensure reservations vouchers have been recorded and allocated correctly.
- Manage the OTA extranet/s.

**Requirements**:

- Matric & a formal qualification
- At least 4 years central reservations experience
- Previous Hospitality experience is required
- Opera experience is essential
- Quality focussed
- Great communication skills, written and verbal
- Energetic and friendly personality
- A positive and professional attitude