Assistant Housekeeper

5 months ago

Franschhoek, South Africa Dream Hotels and Resorts Full time

The Assistant Housekeeper is in charge of overseeing the cleaning activities of the resort._
- This is a live in position_

**Qualifications and Experience**:

- Grade 12
- Related Hospitality Diploma or Certificate
- Preferably 2+ years’ supervisory or management experience
- At least 4-7 years’ experience in hospitality, preferably housekeeping

The Executive housekeeper is in charge of overseeing the cleaning activities of the resort.

**Duties**

Operational
- Oversee the day-to-day cleaning responsibilities of the housekeeping team
- Ensure that housekeeping staff are always correctly and smartly dressed, that they offer professional and courteous service to their customers.
- Plan, check and maintain duty rosters in allocated housekeeping areas, ensure coverage and monitor timekeeping and absenteeism
- To ensure that all rooms and public areas are serviced and cleaned daily
- Ensuring that housekeeping staff adhere to the cleaning time allocated
- To ensure that all rooms are checked regularly for any possible repairs and refurbishing
- Effectively participate in face to face meetings with all housekeeping staff
- To liaise and notify the General Manager of any areas that require décor
- Ensure that company and statutory hygiene standards are maintained in all areas.
- To ensure that regular fire and evacuation drills are held.
- To be familiar with all Health and Safety measures.

Stock Control
- Ensue that housekeeping supplies and equipment are ordered, correctly stored and issued to the various areas within the department
- Ensure that weekly and monthly stock takes are conducted
- Ensure tightest control over housekeeping supplies
- To prepare and submit all required information requested for budgetary purposes, timeously and accurately

Management
- Participate in the daily preparation of housekeeping times scheduled of all areas
- Check duty rosters in allocated areas, ensure coverage and monitor timekeeping and absenteeism
- Effectively participate in face to face meetings with all housekeeping staff
- Actively take full responsibility in the absence of the Housekeeping Manager
- Assisting with completing housekeeping requisitions so as to ensure that they are prepared properly and placed in a proper and timely manner in compliance with company´s instructions.
- Responsible for the overall implements, consumptions of all housekeeping polices and procedures pertaining to employees, work manuals, sanitation requirements, consumptions, costs and quality in assistance with the Housekeeping Manager
- Deal with complaint escalated promptly and calm down irate customers where required

Learning and Development
- To assist the Housekeeping Manager in identifying areas of development and training as well as recruitment needs
- To carry out and ensure that housekeeping staff receive regular On-the-Job training and guidance is taking place to agreed standards.
- To ensure that staff under your control are trained in all Health and Safety measures.

Customer Service
- Ensure the quality of services in accordance with the company standard.
- Investigate all complaints about housekeeping service and promptly take corrective action
- Actively listen and resolve guests’ complaints

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