Implementation Specialist C
1 week ago
About us, purpose, experience and qualifications
**about us**:
- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing
**purpose**:
- Acquisition, retention and growth of existing users through the deployment of appropriate solutions and excellent service.**experience and qualifications**:
- B Comm Informatics
- least 3 years working experience**additional requirements**:
**responsibilities**:
- Supporting Corporate and Commercial RM’s in marketing, selling, take-on and service of Merchant Services Standalone and Integrated solutions.
- Extensive knowledge of current services including: Standalone and Integrated Speedpoint solutions and any new services.
- Assist RM’s, Sales Managers in the Pre-sales process of understanding and analysing client requirements.
- Provide assistance to 3rd parties / clients in respect of connectivity and installations.
- Ensure Standalone and Integrated roll-outs is successful and clients are set up trained using our device.
- Be available to RM’s and Sales staff to attend certain client visits.
- Building and maintaining a relationships with 3rd Party Service Providers and switches ie NOMAD, Figment, Concorde, Gijima, UCS etc.
- Planning, mapping and management of the end to end expected implementation process
- Manage client implementations in terms of agreed solutions
- Adherence to implementation time lines and deadlines.
- Assist Relationship Managers and Sales team in the proposal process.
- Provide 3rd tier support as and when required.
- Draw on technical and business experience to assist the bank and clients to resolve and explore solutions including non standard requirements/implementation.
- Assist clients with Line of business integration into the integrated products and solutions.
- Ability to identify alternate methods of connectivity, development or integration methods to achieve a successful implementation.
- Ability to travel to sites and liaise onsite with all parties - client, switches, 3rd Party suppliers.
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