Sales Team Leader
6 months ago
**Overview**:
As a Sales Team Leader, you play a crucial role in ensuring exceptional service delivery to our valued clients. Your leadership, guidance, and mentorship to a team of Agents are the pillars that uphold our commitment to excellence.
**Key Responsibilities**:
**Operational Excellence**:Drive the operational agenda by providing daily direction and communication to Agents, ensuring the attainment of daily and weekly targets.
**Guiding Force**:Provide appropriate direction and facilitate dispute resolution for workplace challenges, fostering a harmonious work environment.
**Performance Maestro**:Maintain service levels, key performance indicators, and performance management, orchestrating a symphony of productivity.
**Metrics Communicator**:Communicate and report precise performance metrics to the respective department manager, enabling informed decisions and continuous improvement.
**Champion of Best Practice**:Advocate and promote 'Best Practice' standards within the team, inspiring a culture of continuous improvement and excellence.
**Nurturer of Talent**:Provide essential feedback, coaching, training, and development to enhance productivity, quality, and overall work standards.
**Discipline and Conduct**:Respond appropriately to discipline issues, maintaining a standard of conduct that aligns with our values and expectations.
**Positive Work Environment Creator**:Create and sustain a high-quality work environment that motivates team members, fostering engagement and transparency rooted in integrity.
**Requirements**:
**Educational Foundation**:Hold a Grade 12 or NQF level 4 equivalent qualification, forming the basis of your educational prowess.
**Leadership Experience**:Have a minimum of 2 years of experience as a Sales Team Leader, showcasing your ability to lead and inspire a team towards success.
**Digital Literacy**:Demonstrate proficiency in Microsoft Excel, PowerPoint, and Word, empowering you to navigate the digital landscape effectively.
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