Unified Endpoint Management Technical Specialist
4 months ago
Daily monitoring of device management environments.
Be responsible for the verification, planning and actioning of maintenance tasks together with other infrastructure teams.
Continuously work on improving the operational stability.
Work on automation of platform operations, troubleshooting and maintenance topics.
Interact with an international product team, external providers, vendors and customers.
Treat security as a first-class citizen.
Work closely with stakeholders, development teams in constantly improving Endpoint Management platforms stability and availability.
Work with other IT teams on integration of new features and components.
Experience with ITIL processes (Incident, Change and Problem management).
Plan and execute maintenance tasks (change management).
Plan and execute infrastructure lifecycle tasks (technical lifecycle, change management).
Resolve incident tickets.
Analyse and resolve problem tickets.
Experience with VIP and End-user support.
Experience with technical documentation and standard operating procedures.
Experience with Active Directory/Azure Active Directory.
Experience with device management (SCCM, Workspace One, Microsoft Intune)
Experience with Virtual Device Management (Horizon, Citrix, Azure Virtual Desktop)
Exposure to troubleshooting infrastructure, network and general integration issues.
A university Degree or Diploma in a relevant field of study or a comparable qualification and more than 3 years related experience.
Between 3 - 5 Years
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