Passenger Info Agent

21 hours ago


Durban, South Africa Ann Swann Personnel Full time

**Requirements**:
To coordinate and support in the provision of quality passenger services and the smooth facilitation of airport users and passengers

**Higher Certificate in Hospitality/Customer Service is essential**

**Minimum 3 years operational experience is also essential**

**MS Office Essential**

**Process Management**
- Conduct audits, report on deviations and follow up to ensure remedial actions have been.
- Conduct and assist in customer surveys and analysis to improve customer service.
- Daily investigation and monitoring of customer-related processes and related activities to ensure that the appropriate service levels are maintained.
- Detect and proactively monitor events in collaboration with other departments and report on deviations.
- Support in the implementation of QMS and ASQ improvement initiatives and projects.
- Investigate customer queries and customer-related incidents and compile reports.
- Provide VIP and customer support services when required.
- Respond to customer-related events.
- Monitor customer process efficiency (QMS /ASQ).

**Project Management**
- Assist manager with the implementation and monitoring of project activities to improve, enhance and maintain customer and passenger services.

**Reporting**
- Provide input into monthly departmental management reports.
- Report customer issues to the customer service department.

**Resource Management**
- Monitor real-time manpower versus plan.
- Audit and report on cleanliness and availability of all terminal resources according to SLA and SOP's.

**Stakeholder Management**
- Build, support and maintain healthy diverse internal (peers, unions, team) as well as external (service providers etc.) relationships and carry out remedial actions as indicated by the assistant manager.

**Compliance**
- Adhere to and ensure adherence to statutory regulations, organisational standards, policies and procedures. Report non-compliance and implement corrective actions to ensure compliance.
- Enforce SLA and SOP procedures on the ground.


  • Ramp Agent

    7 months ago


    Durban, South Africa FlySafair Full time

    KwaZulu Natal, Durban Safair Operations, operating as Flysafair, has a vacancy for Ramp Agent at our King Shaka International Airport. The successful applicant will report to the Airport Manager. RESPONSIBILITIES: - Ensure Safety regulations is adhered at all times regarding Dangerous Goods; - Ensure general safety and security around the aircraft; -...

  • Ramp Agent

    1 week ago


    Durban, South Africa FlySafair Full time

    KwaZulu Natal, Durban - (Market related) Safair Operations, operating as Flysafair, has a vacancy for **Ramp Agent** at our **King Shaka International Airport.** The successful applicant will report to the **Airport Manager.** RESPONSIBILITIES: - Ensure Safety regulations is adhered at all times regarding Dangerous Goods; - Ensure general safety and...

  • Real Estate Agent

    7 months ago


    Durban, South Africa Northpoint Realty Group Full time

    Northpoint Realty Group is looking for a Commercial Real Estate Broker and Residential Agent Northpoint Realty Group pays up to an 80/20 Commission split with an additional Profit Share **What we offer** Northpoint Realty has a strong coaching, mentoring and training culture and we have positions available in multiple locations around the country. As you...

  • Call Center Agent

    7 months ago


    Durban, South Africa Tenaciti Marketing Full time

    Experienced call center agents required Must have at least 1 year experience in outbound cold calling. Experience in vehicle tracking sales will be advantageous R6000 basic + uncapped commission Mon - Fri 8am to 5pm Training provided and you will be required to pass a 10 day training program before issued a contract. Contact 08403112473 for any...

  • Real Estate Agent

    7 months ago


    Durban, South Africa Northpoint Realty Full time

    Northpoint Realty Group is looking for a Commercial Real Estate Broker and Residential Agent Northpoint Realty Group pays up to an 80/20 Commission split with an additional Profit Share Are you an ambitious goal orientated team player who wants financial independence? Then Northpoint Realty Group can help you achieve you financial and business...

  • Ramp Agent

    7 months ago


    Durban, South Africa FlySafair Full time

    Safair Operations, operating as Flysafair, has a vacancy for **Ramp Agent** at our **King Shaka International Airport.** The successful applicant will report to the **Manager: Base Airport** **RESPONSIBILITIES**: - Ensure Safety regulations is adhered at all times regarding Dangerous Goods; - Ensure general safety and security around the aircraft; - Obtain...


  • Durban, South Africa North Point Reality Group Full time

    Northpoint Realty Group is looking for a Commercial Real Estate Broker and Residential Agent Northpoint Realty Group pays up to an 80/20 Commission split with an additional Profit Share and just getting by financially. Northpoint Realty Group will equip, challenge and expect you to outperform your peers in the industry. If you are an ambitious...

  • Customer Service Agent

    7 months ago


    Durban, South Africa FlySafair Full time

    KwaZulu Natal, Durban - (Market related) Safair Operations, operating as FlySafair, has a vacancy for a **Customer Service Agent **at our ** **will report to the **Airport Manager** RESPONSIBILITIES: - Assist passengers with ticket sales, bookings and flight changes including explaining rules terms and conditions, regulations and procedures as...


  • Durban, South Africa FlySafair Full time

    KwaZulu Natal, Durban - (Market related) Flysafair requires the service of a **AIRPORTS: SPECIAL PROJECTS, TRAINING AND QUALITY** **COORDINATOR** that will report to the Manager: National Airports and be based in Durban RESPONSIBILITIES: - Ensure all airports are operating within the policies and procedures set out in the Passenger Services Manuals....

  • Sales Agent

    6 days ago


    Durban, South Africa Compare The Networks Ltd Full time

    **Sales Agents - Remote** **Job description** **About Us**: We are a UK based company operating since 2008. We are a free service that offers mobile phone packages that helps businesses communicate with employees and customers more cost-effectively. We are a nationwide independent mobile phone specialist that excels in business plans to suit all business...

  • Customer Sales

    2 weeks ago


    Durban, South Africa DS Global Talent Management Full time

    Customer Service Representative for Brussels Airlines Group / Lufthansa Airline Group - Assisting passengers / travel agents with flight bookings and queries relating to their travel in Dutch/Flemish & English **Working hours** - Full time contract (40 Hours per week) - Flexible rotational shifts including weekends with two rest days per week - Earliest...

  • Ship Doctor

    2 weeks ago


    Durban, South Africa Crew Life at Sea Full time

    Must hold a diploma from an accredited school of medicine - Minimum two-three years of formal post-graduate/ post-registration clinical training - Board certification or equivalent in Emergency Medicine, Family Practice or Internal Medicine. - Current certification as an ACLS Provider (Advanced Cardiac Life Support) or its equivalent, unless Board Certified...


  • Durban, South Africa Cell SA Full time

    Are you Tech Savvy, with knowledge in Cellular and IT. We are an Independent Cellular and Business Solution Service Provide, looking for Sales Agents passionate about Cellular and Other Technology. Individual must have - Sales will be Experience beneficial. - Excellent Communication Skills, both written and verbal. - Computer Literate. - Knowledge of...


  • Durban, South Africa Cell SA Full time

    Are you Tech Savvy, with knowledge in Cellular and IT. We are an Independent Cellular and Business Solution Service Provide, looking for Sales Agents passionate about Cellular and Other Technology. Individual must have - 6 Sales Experience. - Excellent Communication Skills, both written and verbal. - Computer Literate. - Knowledge of Cellular Products. -...


  • Durban, South Africa Bianca consulting Full time

    AP Creditors ClerkFinancial Accountant / BookkeeperLoading Suppliers in BC - Checking everything is signed before loading them Daily Cashflow Report update - Checking balances on the bank every morning and updating the file Capturing Invoices - Checking if the info on the invoices are valid Loading the Medical aid/provident fund/UIF payments on the bank - as...


  • Durban, South Africa Jobted ZA C2 Full time

    AP Creditors ClerkFinancial Accountant / BookkeeperLoading Suppliers in BC - Checking everything is signed before loading them Daily Cashflow Report update - Checking balances on the bank every morning and updating the file Capturing Invoices - Checking if the info on the invoices are valid Loading the Medical aid/provident fund/UIF payments on the bank - as...

  • Telesales Agent-1

    7 months ago


    Durban, South Africa LexisNexis Full time

    **Job Description**: - Are you a customer-centric and data-driven individual?- Do you enjoy collaborating cross-functionally to deliver on common goals?- Join us in shaping a more just world.- About Us- LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve...


  • Durban, South Africa LexisNexis Full time

    Are you a customer-centric and data-driven individual? Do you enjoy collaborating cross-functionally to deliver on common goals? Join us in shaping a more just world. About Us LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve decision-making and...

  • Telesales Agent-2

    7 months ago


    Durban, South Africa LexisNexis Full time

    Are you a customer-centric and data-driven individual? Do you enjoy collaborating cross-functionally to deliver on common goals? Join us in shaping a more just world. About Us LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve decision-making and...

  • Sales Administrator

    7 months ago


    Durban, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - New Vacancy - Sales Administrator - Game Reserve Head Office - Durban** **Job description**: Centralised point for distributing all rates (STO, Corporate, Government, Negotiated, SADC Residents, Groups) and terms to suppliers, annually/on-request/ad hoc as applicable - Calculate annual rate increases, updating the STO rate...