Technical Support Agent
2 weeks ago
As a Digital Signage Support Agent, your primary role will involve delivering technical support and aid to clients who utilize our signage system. This position is well-suited for individuals who are young, possibly recent graduates, possess ambition, demonstrate quick learning capabilities, and seek to gain valuable experience in the technology and support field. The responsibilities of this position requires a keen eye for detail and effective communication skills.
Note, that training will be provided. We invest in the person, with trust and effort being a major factor.
**Key Responsibilities**:
- Provide technical support for digital signage systems, including hardware, software, and network components.
- Monitor digital signage networks and proactively identify potential issues, taking necessary actions to prevent service disruptions.
- Assist clients in setting up and configuring digital signage displays, ensuring compatibility and optimal performance.
- Document and maintain accurate records of support activities, including client interactions, issue resolution steps, and system configurations.
**Qualifications and Skills**:
- Minimum matric certificate
- Outstanding customer service skills with a strong telephonic manner with the ability to communicate technical concepts to non-technical individuals.
- Experience or self-taught in technical support with knowledge of hardware components & software platforms.
- Excellent problem-solving skills, with the ability to analyze and resolve technical issues efficiently.
- Detail-oriented approach and commitment to delivering high-quality work.
- Drivers licence and own vehicle will be an advantage
Note: The job description provided above is a general outline of the typical duties and requirements of the role. It is not exhaustive and other responsibilities may be assigned as necessary. Ample room for growth.
The position is primarily office based (Somerset West)., however client on-site support may be required.
Please send through your CV and expected salary and possible start date.
**Salary**: From R12,000.00 per month
Application Question(s):
- Are you based in the Helderberg region?
- What is your expected monthly salary?
- How soon can you start working?
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