Systems Administrator
7 days ago
**Job Number**
- 70601
**Job Type**
- Permanent
**Job Title**
- Systems Administrator
**Computer Skills**
- MS Office
**Industry**
- Logistics and Supply Chain
**City**
- eThekwini (Durban)
**Province**
- Kwazulu Natal
- Main purpose of job:
- The Systems Administrator will provide front-line support to end users on various issues and problems relating to the transport management system, and related business processes.- They will be responsible for responding to, documenting, and resolving service tickets in a timely manner.- This position will support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment. This position may require independent work, sharing information and assisting others with work orders.- Key Job Functions: Key Performance Indicators:
- Monitor IT support desk, ensuring every ticket is actioned in a timely manner.
- Troubleshoot software and identify root causes of software problems
- Analyse software related issues and propose solutions
- Fix software problems and test solutions prior to implementing them
- Document software support activities thoroughly and accurately
- Review work log, customer feedback periodically with supervisor and other analysts and technicians, to identify and act on opportunities for improvement
- Provide training to system users along with relevant training notes
- Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.**Inherent Requirements**
- Education: Matric- IT related Diploma or equivalent thereof- Experience :Minimum of 2 years’ experience within a similar field- Ideally experience in the logistics industry**What Qualification**
- IT related Diploma or equivalen
**Minimum Qualification**
- Diploma
**Status**
- Available
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