Strategic Solutions Consultant

3 weeks ago

Johannesburg, South Africa Risk Solutions Full time

**Why LexisNexis® Risk Solutions needs you**

The EMEA Fraud and Identity team in LNRS uses the power of data and advanced analytics to help our customers make better, timelier decisions. Our innovative solutions enable organisations to manage risks like identity theft, fraud, money laundering and terrorism, prevent financial crime along with insurance and government benefit scams.

Your proven ability to help define and articulate solutions to a broad range of industries and customers, plus - the wealth of experience you have in our most exciting markets and industries will contribute to further success and growth. Excellent stakeholder management and communication skills will enable you to develop and grow your knowledge while staying highly engaged with customers and prospects as well as cross-functional teams across Professional Services, Marketing and Product around the world.

**Your impact at LNRS**

As a Solutions Consultant in the EMEA Professional Services Team, you will be part of a high growth region with a world-class team, working closely with our customers and prospects, helping to shape and evolve consulting and product delivery offerings and drive new business with your sales partners. You will bring the energy and expertise to inspire our prospects and be an advocate for the innovative solutions delivered by the Professional Services team.
- Ensure a thorough understanding of customer’s expectations through meetings with Sales and discussions of proposed solution details with the prospect during all phases of the sales cycle
- Present the breadth of LNRS fraud prevention, identity verification and authentication products and services, clarify technical details of functionality, performance, security, best practices, and practical deployment architectures
- Offer a consultative approach that includes excellent listening skills and well-positioned questions to identify and recommend solutions to meet customers’ needs
- Gain a deep understanding of our customers, their businesses, and industries to help them realise their business value and transformations achievable with LNRS solutions
- Accurately scope, estimate, and communicate the professional services components related to designing, implementing, and maintaining LNRS solutions
- Guide customers through proposed solutions, including technical demonstrations, detailed technical and business process walkthroughs and high-level engagement plans
- Drive opportunities through all stages from inception through internal handover to delivery
- Demonstrate ability to develop and maintain C-level relationships and come with a portfolio of existing Executive and C-Level relationships within the industry
- Understand, develop, and articulate P&L analysis in multiple markets and industries. Develop new tools for showcasing performance, ROI/Profit proposals
- Create, participate in, and effectively lead presentations and workflow optimisation options to the customer and provide risk information, analytics and market specific knowledge and understanding of the proposed solution in a persuasive manner
- Proactively identify customer opportunities across the business, adjacent markets, and other lines of business, new geographies, and new use cases
- Work closely with internal stakeholders to influence the direction of the strategic planning/vision of a particular market segment
- Respond to RFIs/RFPs with collaboration with internal SMEs and Sales
- Be recognised as a valuable and trusted advisor by our customers as well as an advocate to internal/external stakeholders via a wide range of communication methods and events
- Assist in driving the collection and curation of standardised assets / deliverables, as well as capturing success stories and learnings
- Develop and maintain a current understanding of competitor offerings (i.e., price, product, service, or solution) so that you can effectively position the advantages over alternatives
- Responsible and incentivised to exceed financial targets with sales partners but also driving engagement, operational innovation, and excellence across the team
- Provide coaching and professional development to team members and Sales representatives to enhance their product knowledge, technical acumen and skills
- Design, develop and enhance tools, demos, and interactive resources in support of the entire customer acquisition process (solution consulting, professional services, sales, and customer management)
- Inspire others to do their best work, elevate the skills and capabilities of the people around you, and help to embrace an inclusive workplace
- Be the company’s SME representative and spokesperson at relevant trade shows and events

**About You ( **qualifications & skills we will be looking for)**
- **Required - 10+ years’ experience in the fraud prevention, risk, or authentication space**:

- **Required - 10+ years of risk management, fraud prevention, banking industry, identity verification, cybe

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