Npo Service Business Manager

2 weeks ago

Centurion, South Africa NOKIA Full time

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you'll be part of**

Our Business Group is a leader in wireless mobility networks and associated services. With more than 3.500 patent families essential for 5G we have a strong 5G portfolio and are a front runner in open and virtualized radio access networks (O-RAN and vRAN).

You will be leading high motivated and skilled NPO (Network Performance and Optimization) team. Responsible for all contractual NPO KPIs during the rollout. You will be reporting to CDM. You will be interfacing customer head of RAN engineering.

**What you will learn and contribute to**

Are you passionate about solving problems?
As NPO PM you will:

- Own and manage stakeholder relationship for assigned scope in services, delivery and performance areas.
- Primary contact within Nokia for planning and execution, resource allocation, prioritization and escalation topics for all phases of the execute process.
- Measure and track operational KPIs (SLA, time, scope, quality) and cost compliance (recharge vs CBL).
- Drives for continuous efficiency improvement in terms of cost adherence and optimize projects' operational performance
- Ensure operational continuity and smooth execution by implementing proactive delivery management practices.
- Strong alignment with other stakeholder on the process, tools, way of working, knowledge management and best practices
- Work on new business cases, and CBL for NPO Projects.
- Set up and maintain clear and effective internal and external communication within the relevant project stakeholders (e.g. customer and project teams)
- Drive Customer Satisfaction through the established survey mechanisms and by providing services that are fully compliant with the SLA/KPI
- Own monthly acceptance target together with NI/Care teams.

**Your skills and experience**

You have:

- Management experience skills, and knowledge within the NPO domain.
- Proven experience in planning and optimization of 2G, 3G, 4G technologies and 5G cellular networks.
- an analytical mindset with good problem-solving skills, good team player, able to work independently and under time pressure.

It would be nice if you also had:

- NPO tools

**What we offer**

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer**

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

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