Service Manager New Business
2 weeks ago
**Job Advert Summary**:
- Ensure Service Levels requirements, quality and targets are understood and met,
- Prepare and conducting Performance discussion with individuals.
**Minimum Requirements**:
- A minimum of Grade 12 Qualification
- 3 Years’ experience in the Medical Scheme industry (New Business and Underwriting)
- Sound knowledge and understanding of underwriting legislation (Council of Medical Schemes), the Medical Aid Industry, Scheme Rules & Regulations, ISO and other related legislation
- Knowledge of ICD 10 codes, medical conditions and terminology would be advantageous
- Excellent problem solving and decision-making skill
- Effective telephone, business communication, writing and administration skills
- Must be a strong team player and be able to work under pressure
- Computer literacy and exposure to Medical Administration system.
**Duties and Responsibilities**:
- Improve the departmental internal processes and train the team on operational processes.
- Managing and monitoring of floor and adherence to schedules.
- Responsible for product and process development/improvement based on customer and audit feedback.
- Submit reports on the department’s performance, customer feedback and providing solutions thereof to HOD.
- Resolve business units’ queries, escalations, and audit findings.
- Conduct the department’s training need analysis.
- Plan and implement the department’s operational changes and update processes, work instructions and other shared links.
- Report internal audits finding to Management.
- Plan and implement operational changes to respond to important external influences.
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