Credit Controller

Are you ready to take your career to the next level in the fast-paced world of credit control? We are actively seeking a talented and detail-oriented Collections Specialist to join our dynamic team in our Hermanus Office. As a key member of our organization, you will play a crucial role in managing and optimizing our accounts receivable process.

**Key Responsibilities**:

- Proactively contact clients to follow up on outstanding payments and negotiate payment plans.
- Conduct thorough analysis of account balances to identify delinquent accounts and develop strategies for resolution.
- Utilize strong communication and negotiation skills to ensure timely collection of debts.
- Maintain accurate and up-to-date records of all collection activities.
- Collaborate with internal and external stakeholders to resolve payment issues and optimize cash flow.
- Prepare and send collection letters and notices as necessary.
- Monitor payment statuses and update collection database in a timely manner.
- Provide regular reports and updates to management on collection activities and progress.

**Experience & Qualifications**:

- Grade 12 or equivalent.
- Previous experience in collections or accounts receivable is preferred.
- Excellent communication and negotiation skills, with the ability to build rapport with clients.
- Proven ability to work independently, prioritize tasks, and meet deadlines.
- Detail-oriented with strong organizational skills.
- Proficiency in Microsoft Office Suite and collection software.
- Knowledge of collection laws and regulations is advantageous.
- Ability to maintain confidentiality and professionalism at all times.
- Position based in Hermanus.

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**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._