Corporate Ict Support Technician

2 weeks ago

Cape Town, South Africa Dotdigital Full time

**About Us**:
**The Company**:Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.

**About the Role**:
Are you a self-starter with a passion for tech and helping people? Are you looking to work in a SaaS company? Keep reading as this role may be for you

You are likely to be an experienced IT Support Technician, in at least a 350-user environment where you have been looking after a bit of everything. You’ll be based in our Cape Town office (2-3 days a week) and part of a global team, delivering first class service to all staff around the world.

We are a cloud first organisation where you will you be able to utilise your earned experience to make a real difference. You’ll play a key role in our internal helpdesk, by taking ownership of issues and delighting with your excellent customer service.

While you will be joining an established team, there is also an opportunity to contribute to and streamline both new and existing processes. We really value innovators who like to think outside the box and aren’t shy about suggesting new ideas.

Keeping abreast of new functionality available in our IT systems, you will be an advocate for user adoption through the delivery of drop-in sessions to empower users to make the most out of new features. Therefore excellent communication skills, both written and verbal, are essential.

**Responsibilities**:

- Working on the internal global Corporate ICT Helpdesk, taking ownership of users’ technical problems while meeting SLAs
- Delivering on-site support (1st - 2nd line) in our Cape Town office
- Delivering remote support globally
- Working with suppliers on the procurement and provisioning of laptops, mobile devices, software and peripherals.
- Asset management and auditing in line with company standards
- Ensuring a smooth staff onboarding experience - everything from account creation to delivering onboarding inductions
- Following the offboarding process and working with our equipment lifecycle partner
- Empowering users through the delivery of IT drop-in sessions
- Managing our Zoom Meeting and Zoom Phone platform
- Administering and troubleshooting cloud systems
- Monitoring backups and escalating issues as needed.
- Monitoring end user devices to ensure they meet the required standards
- Being involved in projects relating to the improvement of Corporate ICT solutions
- Corporate mobile and tablet support including ongoing administration.
- Adhering to and contributing to the improvement of Corporate ICT policies and procedures
- In the short-term participating in an on-call rota
- In the future working a shift pattern to cover the needs of global support

**About You**:
You are an organised, flexible, personable team player with a positive, can-do, attitude who can cope with the constantly changing environment that we experience as an innovative and growing business. Your experience:

- Supporting a global user-base (UK, Australia, Poland, South Africa and US)
- Proven in-depth knowledge of Microsoft Windows 11
- Knowledge of macOS Mojave or newer
- User account management in Active Directory and EntraID
- Microsoft 365 including working knowledge of InTune, EntraID/AzureAD, Exchange (mailbox setup)
- Zoom Meetings or any other video conferencing software
- Zendesk or other Helpdesk software
- Delivering Remote support using remote tools (e.g. LogMeIn and TeamViewer)
- Experience with Apple iPads and iPhones in a corporate environment
- Experience with MDM solutions. Preferably InTune, AirWatch and JAMF
- Experience supporting hardware remotely
- Desirable but not essential: Cisco Meraki, Adobe Creative Cloud
- Desirable but not essential: Any MS Dynamics CRM experience
- Desirable but not essential: Working in an ISO27001 environment

You must have an appreciation for our team values:

- We respond with a positive, can-do attitude
- We take ownership
- We collaborate, communicate and enable each other
- We are innovators
- We make things scalable, repeatable and robust
- We digitalise and eliminate manual processes
- We care about data quality (a lot)
- We always operate with integrity
- We celebrate quick wins and our success
- We have fun

**Why Us**:
Don’t just take our word for it - hear what your future colleagues have to say about working in our team:

- "As an Infrastructure Engineer, I am impre

  • Ict Technician

    1 month ago

    Cape Town, South Africa CTICC Full time

    **The main purpose**: The ICT Technician regularly provides network connectivity for events and staff through the installation and configuration of network cabling and wireless access. Patch rooms are to be checked and maintained on a daily basis ensuring service availability. The position will be exposed to and gain technical, support, infrastructure and...

  • Ict Technician

    1 month ago

    Cape Town, South Africa CTICC Full time

    **The main purpose**: Providing network connectivity for events and staff through the installation and configuration of network cabling and wireless access. Patch rooms are to be checked and maintained on a daily basis ensuring service availability. The position will be exposed to and gain technical, support, infrastructure and operational experience....

  • Ict Support Technician

    1 month ago

    Cape Town, South Africa SUMMIT Africa Recruitment Full time

    **Responsibilities/Tasks**: - Support the on-going implementation of the IT Strategic plan. - Build and maintain full understanding of technology platforms with the view to better equip or optimize the ways in which ICT delivers services to the company and/or clients. - Report to ICT Team lead and provide input and support on all ICT projects. - Maintain...

  • Onsite Customer Support Technician

    1 month ago

    Cape Town, South Africa Armstrong Appointments Full time

    Cape Town - Posted 5 hours ago **Onsite Customer Support Technician** **Purpose** The Onsite Customer Support Technician is responsible for providing technical support to a designated customer on-site and ensuring the efficient resolution of all support tickets **Key Responsibilities** **Technical Support**: Providing on-site technical support to the...

  • Head: ICT Support

    3 weeks ago

    Cape Town, South Africa Varsity College Full time

    Direct Reporting Line: Campus Head Vega School  is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications...

  • Ict Support Specialist

    1 month ago

    Cape Town, South Africa CTICC Full time

    **The main purpose**:Responsible for providing specialist ICT and Building Management Systems support, event solutions and services addressing business requirements to staff, clients and delegates. There are a wide range of highly integrated systems which required at a minimum first line diagnostic and repair support. To ensure the provision of prioritized...

  • Senior Technician

    4 weeks ago

    Cape Town, South Africa City of Cape Town Full time

    ELIGIBILITY Suitable qualified CLOSING DATE 10.02.2023 REFERENCE NUMBER CS 03/23 ext SALARY **Basic Salary**: R 453 794 p.a. DEPARTMENT Information Systems and Technology DIRECTORATE CORPORATE SERVICES Senior Technician - Front End Services **Requirements**: - A relevant National Diploma - Certification in ITIL Foundation (advantageous) - A...

  • ICT Manager: Classroom Support Services

    3 weeks ago

    Cape Town, South Africa Planet10 Full time

    We have an opportunity for an ICT Manager: Classroom Support Services. The Role is responsible for designing, maintaining, managing and supporting educational technology services, such as lecture recording and technologies in classrooms.     A relevant tertiary qualification (NQF 6 or higher). A minimum of 6 years’ experience in an ICT or AV...

  • ICT Manager: Classroom Support Services

    1 month ago

    Cape Town, South Africa Planet10 Full time

    We have an opportunity for an ICT Manager: Classroom Support Services. The Role is responsible for designing, maintaining, managing and supporting educational technology services, such as lecture recording and technologies in classrooms.  A relevant tertiary qualification (NQF 6 or higher).A minimum of 6 years’ experience in an ICT or AV...

  • IT Support Technician

    4 weeks ago

    Cape Town, South Africa Southern Shore Recruitment Agency Full time

    **IT Support Technician** **CBD** **R15 000.00 CTC** Business consulting Service is looking for a young technical person who will be responsible for ensuring both hardware and software is maintained and installed for clients within the buildings. The responsibilities of the IT Support Technician for ALL branches are listed below, however is not limited...

  • IT Technician

    1 month ago

    Cape Town, South Africa Insphired Recruitment Solutions Full time

    Our client in Multimedia, Marketing, and Content Creation, are looking for an IT Technician to support their diverse range of technological needs. **Responsibilities**: - Network implementation and support for my clients' Sound Production House. - Creation and deployment of VLANs, VPNs, and IP addresses. - Support for Microsoft Office 365. - Installation...

  • IT Support Technician

    1 month ago

    Cape Town, South Africa Banxso Full time

    JOB SPECIFICATION: IT SUPPORT TECHNICIANWe are seeking a highly skilled IT Support Technician to join our team. The successful candidate will be responsible for providing technical assistance and desktop support to our internal users, ensuring that all IT systems are running smoothly and efficiently.This position is also responsible for executing planned...

  • Ict Systems Administrator

    1 month ago

    Cape Town, South Africa CTICC Full time

    **Purpose of the job**:The post-holder is responsible for providing an excellent level of 3rd line support to the CTICC IT Support Team, giving support to the whole of business in Front and Back-office functions. The role will have oversight of all ICT infrastructure. **Reporting to the**: Head of ICT **Key responsibilities will include but are not limited...

  • IT Support Technician

    4 weeks ago

    Cape Town, South Africa iContact BPO Full time

    Minimum Qualifications / Requirements and Skills **Must be able to work night shift.** - Grade 12 - Relevant IT related degree/diploma advantageous - 2+ year IT Technician experience in any industry - A+ and N+ certified - Excellent written and verbal communication skills - Good problem-solving skills Key areas of responsibility include but not limited...

  • Rsa - Admin Support Consultant

    2 days ago

    Cape Town, South Africa Corporate Traveller Full time

    **Job no**: 521605 **Brand**: Corporate Traveller **Work type**: Full time **Location**: Cape Town Northern suburbs **Categories**: Corporate & Group Travel **Ops Admin Support Consultant** **Primary duties and responsibilities** - Invoicing - Transactions to be recorded and invoiced within a specified turnaround period from booking - Flag any...

  • Junior IT Support Technician

    1 month ago

    Cape Town, South Africa Zeal HR Full time

    **Junior IT Support Technician** **INTRODUCTION**: An exciting opportunity has become available within the Construction industry, for a Junior IT Support Technician. The position is based in Plattekloof. **REQUIREMENTS**: - Matric + Tertiary education / Diploma in IT - Or A collection of Microsoft Certifications or similar - 6 months experience in a...

  • Chief Information Officer

    1 month ago

    Cape Town, South Africa CA Global Headhunters Full time

    **Reference Number**: CEMT1 Our client is looking for a Chief Information Officer (CIO) to join their team. This role is a senior executive position which reports directly to the Chief Executive Officer based in Cape Town. The purpose of the role is to develop, implement and oversee the organization's entire IT strategy and information technology (IT)...

  • Chief Information Officer

    4 weeks ago

    Cape Town, South Africa CA Global Headhunters International Full time

    Reference No. CEMT1 **Reference Number: CEMT1** **Job Description: Our client is looking for a Chief Information Officer (CIO) to join their team. This role is a senior executive position which reports directly to the Chief Executive Officer based in Cape Town. The purpose of the role is to develop, implement and oversee the organization's entire IT...

  • IT Support Technician

    4 weeks ago

    Cape Town, South Africa Veritas Engineering and Project Management Full time

    There is an immediate vacancy in Cape Town, Western Cape for IT Support Technician, reporting to an IT Manager. Closing Date: 25 March 2023 **Competencies**: Effective verbal and written communication skills |Basic knowledge of the basic IT service offerings within an organization |Proven track record in providing IT desktop support |Sound understanding of...

  • IT Support Technician

    4 weeks ago

    Cape Town, South Africa Privilege IT Solutions Full time

    **Summary**: A young, dynamic IT solution company based in Cape Town is looking for a vibrant IT Technician, with their own vehicle to provide IT support to our clients. Will have to work mostly in the southern suburbs. **FUNCTIONS / RESPONSIBILITIES**: - Valid Driver’s License - Ability to work independently and within a team. - Customer Service...