Customer Engagement Manager
17 hours ago
**Customer Engagement Manager**
The purpose of the Customer Engagement Manager is to deliver digital and analytical solutions that optimize our client’s customer engagement capabilities while delivering customer growth and profitability within the Rewards program. The role generates and translates data into meaningful insights, and collaborates with a cross functional team of data scientists, analysts, product managers, agile delivery, and technology teams in incremental deployments.
The role also works in close partnership with business stakeholders including buying, commercial, marketing and operations teams, to enable the delivery of our clients customer engagement and growth agenda.
Job Objectives
- Implement the product roadmap for customer engagement in order to inform the creation and prioritisation of the backlog.
- Collaborate with business stakeholders from multiple departments to deliver their business objectives through customer centric campaigns.
- Unlock new customer opportunities to keep customers engaged with the Rewards program.
- Continuously research industry trends and customer needs and implement reward strategies in order to Acquire new customers.
- Analysis and execution of customer lifetime value / customer life-cycle campaigns.
- Plan and deliver Rewards CRM strategies that encourage customer retention and customer loyalty.
- Grow customer profitability by utilizing the full suite of offers.
- Work with data science capabilities to use technology to deliver a personalised experience for customers across all channels.
Experience
- +4 years in a similar capacity or role, with experience delivering marketing and CRM strategies - (essential).
- Experience in an agile environment, particularly delivering strategic roadmaps - (essential).
Knowledge and Skills
- Proven track record of using customers data and technologies to personalise the customer experience - (essential).
- Strong proficiency in MS Office 365 with an advanced level of Excel capability - (essential).
- Analytical, data-driven,and highly numerate
- Strong ability to collect, organise and assimilate disparate and multiple pieces of data to guide decision-making and develop optimal solutions.
- Commercial and financial acumen
- Project management skills
Salt is acting as an Employment Agency in relation to this vacancy.
**Job Information**:
- Job Reference: JO
2209-259914
- Salary:
- Salary per: annum
- Job Duration:
- Job Start Date: ASAP
- Job Industries: Technology
- Job Locations: Cape Town
- Job Types: Permanent
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