Dealer Aftersales Controller

3 weeks ago


Johannesburg, South Africa Select Motor Recruitment Full time

**Duties**:
Dealer Development
Visit each dealership at least once in a Calendar Month
Develop each dealership by ensuring they achieve the standards laid out in the “Service shop layout & Planning guide”
Monitoring of dealer Network CSI results
Ensure that the dealer network respects the Aftersales and operations standards of the brand
Dealer Performance

Monitor CSI results and if necessary, develop action plans to re-align CSI with the brands standards
Ensure dealers have the correct building signage internal and external
Visit dealers around the country at least once per Calendar Month, and explain and implement the quality of service regarding the guidelines set out in the Dealer standards and franchise obligations
Check warranty parts have been stored and labelled correctly, and that the dealer is aware that all parts must be retained for 90 days
Ensure all technical staff have hard copies of all relevant Bulletins and Campaigns
During dealer visits follow up with them regarding issues that were brought up on the last visit, to ensure they have been resolved or action plan implemented
Success Factors and Key Challenges

Monitor skill levels and propose necessary training
Gathering of information to feed and update the aftersales department
Guide dealers with regards to technical, warranty and service issues
Monitor CSI results vs target and prepare action plans if needed
Minimum Qualification

Qualified Technician
Relevant technical qualifications with experience on accessory fitment especially electrical installations
High level of computer literacy, particularly in the following: Microsoft (Excel, Word & PowerPoint)
Special Requirements

Extensive local travel will be required
Willingness to work overtime required
From time to time may be expected to fly with 24 hours notice
- If you have not heard from us within 14 days from submission of your CV to us, you can assume you have not been successful

If you are interested and have the required SKILLS and EXPERIENCE according to the job spec, please UPLOAD your current, updated CV on our Website using the following link:
For further information please feel free to contact Debbie at Select Motor Recruitment
011 615 7747

Applications should be submitted no later than Thursday 25 January 2024



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