IT Manager

**Introduction**

Buy warehouse company on West Rand require the services of an IT Manager to tackle and oversee all management, maintenance, developments and roll outs of the company's IT info and infrastructure

At a minimum;
- MS SQL
- MS 365
- Power BI
- ERP Experience
- Experience managing IT projects.
- SAP (would be a bonus, but not necessary)

**Description**
- Responsible for the management of the company’s information management technology.
- Maintenance of all information technology equipment.
- Initiates, coordinates, and enforces IT systems, policies, and procedures.
- Analyse business requirements by partnering with key stakeholders across the organisation to develop solutions for IT needs.
- Recommends appropriate information technology strategies, policies, and procedures based on the identified IT needs.
- Troubleshoot hardware and software issues related to IT.
- Perform preventative maintenance.
- End user support.
- Maintains staff by recruiting, selecting, orienting, and training employees.
- 13. Coaches, counsels, and disciplines employees.
- Maintains a safe and secure work environment.
- Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.
- Implementing security of the network, data and its storage and communication systems
- Managing IT Projects
- Other duties as assigned.

**Profile**

Grade 12 (or equivalent)

Degree in Computer Science, IT, or relevant field

Computer literate
- MS SQL

MS 365

Power BI

Ability to identify and resolve issues regarding IT in a manner that is timely

Ability to respond swiftly to work demands

Critical thinking

**Experience and Knowledge (Minimum)**
- Direct work experience in a similar capacity in the same or similar industries
- Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies.
- Warehouse management System experience (WMS)
- Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems.
- Firm grasp on IT infrastructure and operations best practices
- Experience managing support ticket queues and ability to prioritise
- Excellent knowledge of networking protocols and components
- Knowledge of hardware, such as cabling (fibre and wire), wireless products and desktop systems
- Excellent problem-solving skills
- Excellent communication skills, both written and verbal
- Ability to work well under pressure
- Excellent interpersonal skills
- Exceptional customer service skills with a problem-solving attitude
- Skilled in: Microsoft Windows Operating Systems, MAC OSx, Microsoft 365 and Exchange, Networking and WiFi, VPN Technologies, VoIP Telephone Systems, Incident Ticketing Systems, Remote Support Tools, Printers/MFC, Handheld Devices/Mobile Devices, Asset Management Tools, MS SQL, and Server Management Administration