Program Manager

3 weeks ago

East London, South Africa Herotel Full time

Herotel is seeking a highly motivated **Program Manager** to join our Management Team in the Southern Region.

**About the role**: The Program Manager is responsible to assist the division (region) with program management initiatives to achieve tactical goals, project management on non-day-to-day activities, are the custodians of process efficiency and relates systems and provide training and support on BSS & OSS to operations for our offices in the following areas**:Stellenbosch, Worcester, George, Gqeberha, East London**

**Key Responsibilities**:
**Leadership and management of the following functions**:

- Drive program management initiatives focused on the business unit's performance on tactical goals through the collection, analysis and tracking of data
- Contribute to the development of BU tactical goals
- Support the Business Unit with project management on all non-day-to-day activities
- Are the custodians of process efficiency and the related systems requirements this brings to the BU
- Provide user training and support on all digital systems

**Program Management**
- Ensure that Divisional tactics, targets, and projections regarding Program Management matters are clearly understood and can be delivered on.
- Develop operational plans in conjunction with Team Leaders, in accordance with the business plan.
- Manage and allocate resources effectively to meet Program Management related demands and ensure optimal performance.
- Ensure that Team Leaders lead operational teams into action to execute plans by establishing daily, weekly, and monthly routines as well as running projects and ad-hoc activities.
- Establish controls in the process to ensure speed, cost, quality and risk metrics are achieved.
- Facilitate effective and ongoing cross-functional alignment with all other functions through the formal management discipline of Herotel's Management Operating System as well as the implementation and management of partnership agreements.
- Develop and maintain positive relationships with all stakeholders.

**Leadership**
- Receive specific functional governance and guidance regarding policies, best practices and standards from NSO, but reports into the Operational Executive and the Level-3 Team.
- Lead and coach Level-2 Team Members to help them improve and to remain aligned to the tactical goals and culture of the business.
- Align the function with other divisions, functions and regions.
- Implement the Management Operating System discipline in the Program Management support function

**Education, Work Experience and Competency Requirements**:

- Bachelor's Degree or Diploma in Program / Project Management.
- Minimum of 3 years in a management role in PM.
- Minimum of 5 years' experience in a PM department servicing a business unit of min 100 people.
- Relevant experience in the Telecommunications industry will be beneficial.
- Proven competency in leading an PM team, including the ability to analyze complex situations, identify and prioritize goals, and develop effective plans to achieve them.
- Ability to effectively communicate (verbal and written) and implement plans.
- Results orientation and drive.
- Analytical thinking and problem solving.
- Decision making and sound judgment.
- Resilient, adaptable, and self-aware.
- Able to transfer knowledge and skills to others.
- Leadership and People Management (plan, organize, lead and control)

**To Apply**:
If you meet the qualifications and are interested in this exciting opportunity, please submit your CV and Cover Letter outlining your experience and qualifications for this role. We look forward to hearing from you

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