Travel Specialist
2 weeks ago
Well known Inbound DMC is looking for a Travel Specialist. Head Office is based in Johannesburg but it would be mostly hybrid working.
- Creative planning and designing of guest itineraries (according to their budget) or out of the box planning and designing of leisure FIT tailor-made itineraries
- Managing the reservations process for bookings from quote to finalising, including invoicing and travel documents
- Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues
- Emergency duty will be on a rotational basis as per the DMC Emergency BOP
- Working hours early and late shift on a weekly rotational basis
- Calm and professional manner of servicing agents and guests
- Proactive selling of our products and services ensuring the best possible safari for the guests
- An independent, curious and “can do it” nature
**Requirements**:
- Minimum of 3 - 5 years previous tour consulting experience required
- A passion for delivering service excellence
- An in-depth knowledge of Tourplan advantageous
- A good knowledge of South Africa, Southern and East Africa preferable
- Good understanding of terms and conditions, product knowledge, third party and group Product destinations (Southern Africa / East Africa / Islands)
- Understanding of travel industry channels
- Excellent computer skills including:
- Tourplan advantageous
- ESS is essential
- WETU
- Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses
- Understanding and knowledge of the different markets
- Relevant understanding of Business to create and formulate a strategy and make commercial decisions
- Sales process and methodologies
- Problem-solving skills
- Experiential Creativity (Crafting Experiences)
- Guest/Client Delight
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