Head Waiter/ess

3 weeks ago

Sandton, South Africa Crew Life at Sea Full time

Crew Life at Sea is a leading cruise line company that offers unforgettable experiences to travellers around the world. We are dedicated to providing exceptional service and creating a welcoming and enjoyable atmosphere for our guests. As a Head Waiter/ess, you will play a crucial role in ensuring our guests have a memorable dining experience while onboard our ships.
- Key Responsibilities:_
- Manage and oversee the daily operations of the dining room, including scheduling, training, and supervising the wait staff.
- Ensure that all guests are provided with exceptional service and that their dining experience meets or exceeds their expectations.
- Monitor and maintain the cleanliness and organization of the dining room, ensuring all health and safety standards are met.
- Collaborate with the kitchen staff to ensure timely and efficient food service.
- Handle guest complaints and resolve any issues in a timely and professional manner.
- Maintain inventory and order supplies as needed.
- Create and maintain a positive and productive work environment for the wait staff.
- Train new employees on company policies, procedures, and service standards.
- Conduct performance evaluations and provide feedback to the wait staff.
- Work closely with other departments to ensure seamless coordination and communication.
- Stay up-to-date with industry trends and make recommendations for improvement.
- Qualifications:_
- High school diploma or equivalent, with a degree in hospitality or related field preferred.
- Minimum of 3 years of experience in a similar role, preferably in a cruise ship or high-end restaurant setting.
- Strong leadership and communication skills.
- Excellent customer service and problem-solving abilities.
- Ability to work in a fast-paced and dynamic environment.
- Proficient in English, with knowledge of other languages being a plus.
- Must be able to stand for long periods and lift up to 25 pounds.

If you are a passionate and dedicated individual with a strong background in hospitality, we want to hear from you Join our team at Crew Life at Sea and be a part of creating unforgettable experiences for our guests.

Pay: R8 750,00 - R12 425,00 per month

Application Deadline: 2025/01/31

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