Head Waiter

***:**Crew Life at Sea is a leading cruise line company that offers unforgettable experiences to travelers around the world. We are dedicated to providing exceptional service and creating a welcoming and enjoyable atmosphere for our guests. As a Head Waiter, you will play a crucial role in ensuring our guests have a memorable dining experience while onboard our ships.**

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Position Overview:_**

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Key Responsibilities:_**

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- **Manage and oversee the daily operations of the dining room, including scheduling, training, and supervising the wait staff.**

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- **Ensure that all guests are provided with exceptional service and that their dining experience meets or exceeds their expectations.**

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- **Monitor and maintain the cleanliness and organization of the dining room, ensuring all health and safety standards are met.**

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- **Collaborate with the kitchen staff to ensure timely and efficient food service.**

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- **Handle guest complaints and resolve any issues in a timely and professional manner.**

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- **Maintain inventory and order supplies as needed.**

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- **Create and maintain a positive and productive work environment for the wait staff.**

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- **Train new employees on company policies, procedures, and service standards.**

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- **Conduct performance evaluations and provide feedback to the wait staff.**

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- **Work closely with other departments to ensure seamless coordination and communication.**

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- **Stay up-to-date with industry trends and make recommendations for improvement.**

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Qualifications:_**

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- **High school diploma or equivalent, with a degree in hospitality or related field preferred.**

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- **Minimum of 3 years of experience in a similar role, preferably in a cruise ship or high-end restaurant setting.**

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- **Strong leadership and communication skills.**

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- **Excellent customer service and problem-solving abilities.**

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- **Ability to work in a fast-paced and dynamic environment.**

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- **Proficient in English, with knowledge of other languages being a plus.**

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- **Must be able to stand for long periods and lift up to 25 pounds.**

**If you are a passionate and dedicated individual with a strong background in hospitality, we want to hear from you Join our team at Crew Life at Sea and be a part of creating unforgettable experiences for our guests.**

**Working Place**:
**Sandton, Gauteng, South Africa**: