Graduate Intern
1 week ago
MiWayLife is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic intermediary channels. We have approximately 120 tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients.
MiWayLife’s vision is to establish a world-class direct financial service business that seeks to:
⦁ offer its clients excellent service, superior value products, and fair treatment always;
⦁ be an employer of choice; and
⦁ be a good corporate citizen and play a meaningful role in the transformation of the Financial Services industry.
MiWayLife’s culture is values-based and is built around the pillars of Accountability, Attitude, Energy Freedom and Professionalism. We are a family of vibrant and energetic free-thinkers, constantly looking to innovate and disrupt.
What will you do?
This in an internship for graduates who require work experience in order to gain a professional qualification or unemployed graduates who require work experience to become more marketable.
**Output/Core Tasks**:
This is a 12 month contract position allowing the incumbent to gain relevant work experience in the financial services industry. The individual will be exposed to client services department at MiWayLife.
**The tasks can include the following**:
⦁ Undertake courtesy service phone calls to all new clients once they have bought a policy to verify the following:
⦁ Welcoming message
⦁ Confirm all personal details to be correct
⦁ Collection dates, premiums, banking details etc
⦁ Answer any questions or concerns the client may have.
⦁ Update all calls on TE as well as Google Docs
⦁ Other adhoc client services requests
What will make you successful in this role?
Qualification & experience
⦁ Grade 12 or equivalent
⦁ Degree/Diploma in Marketing
Knowledge and skills
To be successful you will need to meet the following requirements:
⦁ Preferably no or very limited previous working experience
⦁ Knowledge of and experience in MS Office
Personal attributes
⦁ Cultivates innovation
⦁ Client centricity
⦁ Results driven
⦁ Collaboration
⦁ Flexibility and adaptability
⦁ Communicates effectively
⦁ Plans and aligns
⦁ Action oriented
⦁ Treating customers fairly
Qualification and Experience Degree Knowledge and Skills Business and Data Analysis Collaboration and Relationship Management Ad hoc reporting General Project Co-ordination Personal Attributes Action orientated - Contributing independently Demonstrates self-awareness - Contributing independently Plans and aligns - Contributing independently Optimises work processes - Contributing independently Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realize their worth. Core Competencies Being resilient - Contributing independently Collaborates - Contributing independently Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Turnaround time
Turnaround times
The time taken to complete this process depends on how far you progress and the availability of managers.
Our commitment to transformation
MiWayLife is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.
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