Correspondence Service Consultant

3 weeks ago

Cape Town, South Africa Health Solutions Full time

**Introduction**
- Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables businesses and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities, and businesses.

**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.

**Role Purpose**
- Provide an effective and efficient service to clients by receiving, evaluating and responding to telephonic & written enquiries within stipulated Service Level Agreement requirements.

**Requirements**:
**Qualifications**:

- Matric or equivalent

**Experience**:

- Minimum of 2 to 3 years’ experience in dealing with client queries.
- Strong Communication skills Verbal and written.
- Ability to distil critical information out of a communication.
- Strong Customer Service and problem solving orientation.
- Proficient in English and another official South African language (e.g. Zulu, Xhosa etc.).
- Solid stakeholder engagement skills (internal & external) MS Office Suite Word, Excel).

**Duties & Responsibilities**

**Internal Process**:

- Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreementand quality standards.
- Take ownership of complaints and ensure they are resolved timeously and effectively.
- Provide clients with the relevant information and documentation as required in line with policy guidelines.
- Capture and update client information on relevant system/s, based on data received from the client.
- Accurately complete all administrative and reporting requirements within agreed timeframes.
- Adhere to legislative / compliance requirements in the service process.
- Identify and report process and system failures and enhancements to improve client experience.

**Client**:

- Investigate client queries within the agreed service level and ensure that the client receives timeous feedback.
- Escalate client queries to the relevant department or stakeholder.
- Provide authoritative, expertise and advice to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that clientexpectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional clientservice.

**People**:

- Build strong relationships through providing specialist know-how and leadership to others, expressing positive expectations.
- Positively influence and manage change and offer specialist support where required.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement ofcolleagues and staff.

**Finance**:

- Identify solutions to enhance cost effectiveness and increase operational efficiency.
- Implement and provide input into governance processes, systems and legislation within area of specialisation.
- Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes

**Competencies**
- Business Acumen
- Client/Stakeholder Commitment
- Drive for Results
- Collaboration
- Impact and Influence
- Self-Awareness and Insight
- Diversity and Inclusiveness
- Growing Talent
- Problem Solving
- Attention to detail

  • Correspondence Service Consultant

    4 months ago

    Eastern Cape, South Africa Health Solutions Full time

    **Introduction** - Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve specific outcomes by...

  • Investment Service Consultant

    4 days ago

    Cape Town, South Africa Wenz Recruitment Full time

    A Corporate Financial Services Company is seeking to employ a Client Service Consultant to telephonically service internal/external clients/brokers with regard to new business, switches, redemptions, deceased estates, transfers and queries for all Domestic Unit Trusts, Offshore Mutual Funds, Individual Retirement Products & Endowment products **The...

  • Quality Assessor: Correspondence

    2 weeks ago

    Cape Town, South Africa Momentum Metropolitan Holdings Full time

    -Introduction Momentum Health Solutions, an entity of Momentum MetropolitanHoldings delivers sustainable, integrated health solutions that meetthe needs of clients in the different segments and maximise lifetimeclient value. We build and maintain a culture of innovation, andcreate value through unique insights of how to achieve specificoutcomes by using a...

  • Client Service Consultant

    2 weeks ago

    Cape Town, South Africa KAAP Service Full time

    KAAP Customer Service offers an excellent team of Customer Service Experts for your customers. As the first point of contact, we answer and assist with your customers' queries in a friendly, binding and professional manner. Close and courteous communication is what persistently gives your clients the feeling that they are not just in good, but the best...

  • Investment Service Consultant

    3 months ago

    Western Cape, South Africa Jobted ZA C2 Full time

    A Corporate Financial Services Company is seeking to employ a Client Service Consultant to telephonically service internal/external clients/brokers with regard to new business, switches, redemptions, deceased estates, transfers and queries for all Domestic Unit Trusts, Offshore Mutual Funds, Individual Retirement Products & Endowment products The...

  • Senior Client Service Consultant

    2 weeks ago

    Cape Town, South Africa Intelligent Debt Management Full time

    **Senior Client Service Consultant** Areas of responsibility may include but are not limited to: - Assumes accountability for resolution of escalated queries emanating from across the business as well as all public and social media platforms (e.g. Facebook, HelloPeter, etc) - Servicing our clients in a customer-centric way - Keeping accurate and detailed...

  • Internal Sales Consultant

    2 weeks ago

    Cape Town, South Africa Service Solutions Staffing Full time

    Western Cape , CPT - Blaauwberg Area **Sales Consultant - Cape Town, Montague Gardens** Our client, an import company, a leading company in its field, needs an internal sales consultant. **Sales Consultant - Cape Town, Montague Gardens** Our client, an import company, a leading company in its field, needs an internal sales...

  • Contact Centre Consultant

    7 months ago

    Cape Town, South Africa Clicks Group Limited Full time

    **Listing reference**: 017084**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Call Centre and Telesales**Location**:Cape Town - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - To provide the required level of customer service to Clicks Group customers, to...

  • Contact Centre Consultant

    7 months ago

    Cape Town, South Africa Clicks Group Limited Full time

    Advert reference: click_014144 Advert status: Online - **Position Summary**: **Industry**:Wholesale & Retail Trade **Job category**:Call Centre and Telesales **Location**:Cape Town **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **Brand**:Clicks Group **Introduction**: To provide the required level of customer service to...

  • Correspondence Agent

    1 week ago

    Cape Town, South Africa Health Solutions Full time

    **Introduction** Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve specific outcomes by...

  • Service Consultant

    2 weeks ago

    Cape Town, South Africa Curiska (Pty) Ltd Full time

    PURPOSE OF POSITION **The purpose of the Service Consultant role is to**: Provide administrative support to all advisors in the Cape Town office and implement all client service-related processes within Gradidge-Mahura Investments. To assist with administrative support in other offices as need arise. ROLES AND RESPONSIBILITIES 1. Draw Investments and Risk...

  • Contact Centre Consultant

    4 months ago

    Cape Town, South Africa Clicks Group Limited Full time

    **Listing reference**: 017985**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Call Centre and Telesales**Location**:Cape Town - **Contract**:Fixed Term Contract**Remuneration**:Market Related - **EE position**:Yes**Introduction** - To provide the required level of customer service to Clicks Group...

  • Investment Service Consultant

    2 weeks ago

    Cape Town, South Africa Allan Gray Full time

    **Job Title**: - Investment Service Consultant | Retail Client Services **Description**: - The Investment Service Consultant role is a permanent position suitable for recent graduates with less than 2 years of work experience. **Job Summary**: **Why should you consider Allan Gray?** - At Allan Gray, you will spend your days doing meaningful and engaging...

  • Hotel Reservations Consultant

    6 days ago

    Cape Town, South Africa Valor reimagining hospitality Full time

    Brief: Position: Reservations Consultant - External Vacancy Employer: Boutique Hotel (Position based at the Cape Town, Waterfront) This vacancy is only available for South African citizens. No work permits. Valor Hospitality Partners is representing our client a Boutique 5-star property in the Eastern Cape, based at the Cape Town Waterfront. They are...

  • Customer Service Consultant

    7 months ago

    Cape Town, South Africa CallForce Direct Full time

    **Role Purpose**: The VodaPay Customer Care Close Loop Consultant is responsible for recovering poor service experiences for Vodapay customers that rate Vodapay service surveys on the App, Tobi and also live chat. These consultants will be responsible for initiating contact with all Vodapay TNPS detractors, passives and not limited to these, by contacting...

  • Correspondence Agent X10

    6 days ago

    Cape Town, South Africa Momentum Metropolitan Holdings Full time

    -Introduction Metropolitan is one of the oldest financial services brands in South Africa. With a 116 year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa’s people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but...

  • Telesales Customer Services Support

    4 weeks ago

    Cape Town, South Africa The Legends Agency Full time

    Telesales Customer Services Support Cape Town  Market related salary along with benefits Our client who is a global leader in irrigation solutions for a sustainable agriculture is seeking to hire a Telesales/ Customer Services Support consultant. Main Job Tasks and Responsibilities Customer service processing orders, handling all correspondence, sell...

  • Tax Consultant

    6 months ago

    Cape Town, South Africa Pure Placements on behalf of client Full time

    **Tax Consultant** **Minimum Requirements** - Grade 12 / Matric - Minimum 1-2 years’ experience - Computer literate in MS Excel & MS Word - Highly presentable and confident - Strong communication skills both verbal and written - Exceptional analytical skills with a passion for accuracy and meticulous attention to detail - The ability to work independently...

  • Client Service Consultant

    4 days ago

    Cape Town, South Africa Frogg Recruitment Full time

    **Client Service Consultant Century City Cape Town** **Excellent Salary** **Frogg Recruitment SA** **Job Types**: Full-time, Permanent

  • Corporate Financial Services Professional

    4 weeks ago

    Cape Town, Western Cape, South Africa HR Genie Full time

    We are seeking a highly skilled Client Service Consultant to join our team at HR Genie. This is an excellent opportunity for someone who is passionate about delivering exceptional client service and has a strong background in financial services.The successful candidate will be responsible for providing timely and professional support to internal/external...