Service Section Manager Level 1- Welding Bay
5 days ago
**Key Outputs**
- Relationship building with external and internal customers
- Proactively liaise with Principal to resolve problems and issues and build relationships going forward
- Hold monthly meetings with key customers to discuss issues and problems and ensure good relationship
- Ensure all problems are dealt with as quickly as possible
- Open relationship conductive to collaborative problem solving
- Effective control of Work-in-Progress
- Provide customer satisfaction by ensuring fast turnaround times on repairs.
- Provide technical support to artisans, apprentices and planners and supervisors in department.
- Ensure departmental KPI’s are achieved by the teams reporting to the Manager.
- Assist with root cause analysis and failure reports on component repairs.
- Good Performance Management Skills
- Adhere to all BWE policies and procedures.
**Qualification, Experience and Competencies**:
- Matric and a Qualified Artisan or Applicable Engineering Diploma / Degree or Earthmoving Equipment Mechanic.
- Minimum three years management experience in customer interface (Supervisor Level and Up)
- Good knowledge of Earthmoving Equipment and relevant industry
- High level of computer literacy (including relevant SAP, CRM)
- Strong technical background from a mechanical engineering perspective
- Experience in managing Service Financials
- Exposure to business planning / budgeting processes.
- Good communication (written, verbal and presentation) skills
- Effective negotiation skills
- Ability to work independently, under pressure and meeting deadlines
- Willing to travel as and when required
- Show initiative by thinking creatively
- Strong technical knowledge of CAT machines, components, engines and undercarriage.
- Excellent understanding of CAT Systems - SIS, SIMSi, Cat inspect
- Good understanding on CAT warranty guidelines
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