IT Data Centre Operations Analyst

3 weeks ago

Johannesburg, South Africa NTT Full time

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

The role of IT Data Centre Operations Analyst is to provide hands-on analysis, maintenance and troubleshooting support of all facility operations within assigned data centers. This will include the installation, repair and maintenance of critical and non-critical mechanical and/or electrical machinery and controls located in the interior and exterior of the building(s)

**What you'll be doing**

**Key Roles and Responsibilities**:

- Operates, monitors, maintains, and responds to abnormal conditions in multiple facility systems, areas include: Electrical, Mechanical, Plumbing, Fire Life Safety, and Building Monitoring and Control
- Mechanical areas of responsibility include: data center cooling solutions, to include chilled water systems and components, various HVAC systems such as roof top units, split units, DX, CRAC/CRAH units, and humidification systems, as well as Kyoto Cooling if so equipped.
- Electrical areas of responsibility include: electrical/critical power distribution from the Utility/Generator main entrance switchgear through the UPS systems and distribution out to the customer load, and include load bank operations.
- Control system areas of responsibility include: electrical and mechanical controls systems operations and expected user knowledge.
- Fire Life Safety area of responsibility include: wet sprinkler systems and pre-action sprinkler systems as well as their associated fire detection devices and associated control system.
- Works with contractors and consultants for all system expansions, corrections and upgrades.
- Works with relevant teams to determine the building maintenance requirements for mechanical, electrical, plumbing, control and fire life safety systems.
- Assists relevant teams to track, document, and complete an aggressive preventive and predictive maintenance schedule.
- Ensures data centre operates at maximum operational efficiency, including analysing existing operating conditions, recommending new approaches to operations and/or technologies, and improving overall efficiency and cost reduction.
- Assists with the management of data centre systems to avoid unplanned, customer-impacting events.
- Assists with the management of data floor and back of house/hotel load mechanical and electrical loading capacity thereby ensuring best use of available power and that the cooling system is operating at its highest efficiency.
- Performs data trending / tracking and analyse the data.
- Provides feedback to relevant teams on the effectiveness of existing standards and processes.
- Develops technical writing skills in regard to the research and development of procedures for preventative or corrective maintenance activities.
- Installs hot and cold aisle isolation barriers.
- Maintains client cages on the data floor.
- Orders, tracks and restocks facility related consumable items and parts ensuring performance at the lowest possible cost.
- Ensures a regular, predictable attendance which is essential for satisfactory performance.
- Operate and maintain critical and non-critical data center infrastructure, equipment and systems.
- Receive and execute work orders for preventative and corrective maintenance on critical systems, electrical systems and building physical structure.
- Conduct routine inspections on the equipment rooms, data center, UPS room and production areas.
- Monitor and assess all equipment and installations in the facility to ensure that they are in good working condition.
- Coordinate with building administration to ensure common area and list services are efficiently provided to clients.
- Monitor housekeeping program for assigned facility aligned to client requirements, NTT standards and industry best practices.
- Coordinate with client on housekeeping schedule and specialized work (Carpet, cleaning pest control).
- Assist with reporting of facility management operations and required metric reports to management.
- Assist in arranging security guidelines for security and closed-circuit television for client approval.
- Monitor power, cooling capacity, and environmental conditions within the data halls
- Work with a team of CFTs to deliver total availability (100% uptime) while minimizing risks.
- Troubleshoot and document technical issues, escalates as appropriate, and ensure issue resolution.
- Maintain strict adherence to change control activities.
- Adhere to all local and relevant safety laws, corporate governance and principles, etc.

**Knowledge, Skills and Attributes**:

- Has a demonstrated technical ability applicable to data center operations as well as, innovative thinking cross functionally, inclu

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