Client Relationship Delivery Manager

6 months ago

Johannesburg, South Africa FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Commerce/Business
**Travel Percentage**:
1 - 5%
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

**About the role**

As a Client Relationship-Delivery Manager II, you’ll be part of a team of self-motivated professionals helping customers grow their businesses. By providing industry-leading solutions, you’ll drive some of the most exciting new technology in fintech while advancing the way the world pays, banks and invests

**About the team**

You will be part of a FIS CLS team of self-motivated professionals helping customers to transform their business into the next generation technologies by successfully utilizing FIS solutions.

**What you will be doing**:

- Oversee and coordinate the work effort of members of a client-facing teams (dedicated or leveraged) in delivery of continuous and effective services to one or more strategic clients.
- Serve as the primary client liaison, responsible for client satisfaction, maintaining client communication, and overall management of the client relationship and delivery of the contracted support and services.
- Manage technical aspects of projects, leading the team in the delivery of contracted services to assigned client(s).
- Identify areas where continuous improvement can be applied, implement changes, and measure the level of improvement.
- Manage client escalations to conclusion within assigned geographic region.
- Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
- Other related duties assigned as needed.

**What you bring**
- 5+ years’ experience working with, or for, financial institutions with direct involvement in functional or technical aspects of commercial loan servicing. Direct functional or technical experience with FIS Commercial Loan Servicing (formerly ACBS) is a definite plus.
- Passion for delivering an outstanding customer experience.
- A strategic, solution-oriented, focus with excellent communications and presentation skills.
- Strong leadership abilities
- Project or program management experience, establishing and assuring adherence to budgets, schedules, work plans and performance requirements. PMP certification is a plus.
- Organizational and time management skills required
- Self-starter with proven ability to work independently
- Strong problem solving skills

**What we offer you**:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:

- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A modern, international work environment and a dedicated and motivated team
- Diverse and collaborative atmosphere
- Professional and personal development resources
- Opportunities to volunteer and support charities

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

pridepass

  • Client Delivery Manager

    3 days ago

    Johannesburg, South Africa Dimension Data Full time

    Are you tired of being under-appreciated? Do you want to make a real impact on the team you work with? Do you want more responsibility in your career? We believe this Client Delivery Manager was created for you! Please read through and apply! As a Client Delivery Manager, you'll be responsible for ensuring that clients receive the highest level of service....

  • Client Relationship Manager

    3 weeks ago

    Johannesburg, Gauteng, South Africa Point Group Full time

    **Job Description**We are looking for a Client Relationship Manager who can take ownership of all delivery details associated with assigned customers and provide expert support in their business.

  • Client Relationship Manager

    3 weeks ago

    Johannesburg, Gauteng, South Africa Dananda Talent Full time

    Job DescriptionWe are seeking a highly skilled Client Relationship Manager to join our team at Dananda Talent.Job Summary:The successful candidate will be responsible for developing and maintaining strong, lasting relationships with clients, ensuring regular communication and providing updates on services, products, and solutions.Key Responsibilities:Client...

  • Client Relationship Manager

    7 months ago

    Johannesburg, South Africa Iress Limited Full time

    See yourself being part of a large, transformational change? This could be the role for you! Who We Are At Iress, we believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. From the world’s most established financial brands...

  • Client Delivery Manager

    7 days ago

    Johannesburg, South Africa Visa Full time

    Company Description At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the...

  • Client Delivery Manager

    3 days ago

    Johannesburg, South Africa Visa Full time

    Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...

  • Client Relationship Liaison

    3 weeks ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    Key Responsibilities Client Relationship Management: Develop and maintain strong, lasting relationships with clients. Act as the primary liaison between the company and its clients. Account Management: Understand clients business needs and provide relevant IT, PABX, and telecommunication solutions. Monitor account performance and proactively address any...

  • Regional Client Relationship Manager

    2 weeks ago

    Johannesburg, South Africa Marsh Full time

    **Senior Client Executive - Risk Management Practice Mining** **Role based in Sandton** **Main Duties & Responsibilities** - Responsible for service delivery to the client - Ensure successful renewal of insurance contracts - Preparation of budget for client servicing team and understanding the importance of client profitability - Keep abreast with the...

  • Client Delivery Manager

    1 day ago

    Johannesburg, South Africa NTT Ltd Full time

    At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...

  • Ms Client Delivery Management

    8 months ago

    Johannesburg, South Africa NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Client Relationship Liaison

    4 weeks ago

    Johannesburg, South Africa Dananda Talent Full time

    Key Responsibilities Client Relationship Management: Develop and maintain strong, lasting relationships with clients.Act as the primary liaison between the company and its clients.Account Management: Understand clients business needs and provide relevant IT, PABX, and telecommunication solutions.Monitor account performance and proactively address any...

  • Client Relationship Liaison

    4 weeks ago

    Johannesburg, South Africa Dananda Talent Full time

    Key ResponsibilitiesClient Relationship Management:Develop and maintain strong, lasting relationships with clients.Act as the primary liaison between the company and its clients.Account Management:Understand clients business needs and provide relevant IT, PABX, and telecommunication solutions.Monitor account performance and proactively address any...

  • Client Services Delivery Director

    8 months ago

    Johannesburg, South Africa NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Client Relationship Manager Social Investments

    7 months ago

    Johannesburg, South Africa TalentWorx Consulting Full time

    To ensure that quality services and effective social investment strategies are delivered to the business' clients in a manner that ensures client satisfaction. This is to be achieved through managing the implementation of client fund strategies, managing client relationships effectively and delivering high impact social investment value. The...

  • Lead Client Relationship Manager

    7 months ago

    Johannesburg, South Africa Connections in Mind Full time

    **Overview**: Connections in Mind is a remote-based pioneering community interest company offering evidence-based coaching programmes to support children and adults with executive function related organisational, learning, and emotional challenges. Our programmes are delivered by our freelance coaches with backgrounds in psychology, education, and coaching,...

  • Client Relationship Liaison

    4 weeks ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    Key Responsibilities 1. Client Relationship Management: - Develop and maintain strong, lasting relationships with clients. - Act as the primary liaison between the company and its clients. - Ensure regular communication and provide updates on services, products, and solutions. Account Management: - Understand clients business needs and provide relevant...

  • Client Relationship Manager

    4 weeks ago

    Johannesburg, South Africa Harambee Youth Employment Accelerator Full time

    ABOUT THE ROLE The Client Relationship Manager role is a crucial part of Harambee’s Demand strategy, reporting to the Lead: Relations, Employer Business Development. Responsible for building and maintaining trust relationships with a portfolio of (existing and new) clients and partners, in order to advocate for more inclusive hiring practices, and unlock...

  • Client Relationship Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

    About the RoleWe are looking for a skilled Client Relationship Manager to join our team in Johannesburg. The successful candidate will be responsible for managing a portfolio of high-net-worth clients and delivering exceptional client service.As a Client Relationship Manager, you will be responsible for:Client Onboarding: Welcome new clients and ensure a...

  • Client Relationship Manager

    3 weeks ago

    Johannesburg, Gauteng, South Africa Signa Opportunity Full time

    **Job Overview:** Client Relationship ManagerSigna Opportunity is seeking a highly skilled Client Relationship Manager to join our team. The successful candidate will be responsible for managing client relationships and ensuring accurate and complete data on Master Databases.Main Responsibilities:Manage and maintain accurate data on Master Databases.Ensure...

  • Client Relationship Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa IOCO Full time

    About the RoleiOCO is looking for a talented Revenue Growth Consultant to join our team. This role offers an excellent opportunity for a sales professional to leverage their expertise and drive business growth.The ideal candidate will possess strong sales skills, experience in solution selling, and a deep understanding of the Software Development Life...