Client Delivery Manager
2 days ago
Are you tired of being under-appreciated? Do you want to make a real impact on the team you work with? Do you want more responsibility in your career? We believe this Client Delivery Manager was created for you Please read through and apply
As a Client Delivery Manager, you'll be responsible for ensuring that clients receive the highest level of service. You will take on project management and client relationship management responsibilities to ensure that our customers are happy with the end result. You will also be tasked with developing relationships with new clients in order to provide ongoing support and training as needed.
**Requirements**:
- Provides client support by maintaining and reporting on information related to their expectations and goals.
- Develops business and technical relationships with clients, partners, vendors, and other stakeholders
- Provides client support with existing and new products, services, and solutions to deliver optimal customer outcomes.
- Ensures that the delivery team follows policies and procedures within the organization for training, delivering, documenting and maintaining training materials.
- Monitors the delivery team and ensures that all requirements are met by each of the team members.
- Designs effective solutions using industry-leading industry software tools, communication methods, and project management techniques.
- Develops and coordinates plans and strategies for meeting the needs of clients, keeping these relationships top-of-mind.
- Provides assurance of ongoing client service delivery throughout the project life cycle.
**Qualifications**
- Bachelor’s degree in Business Administration or related field required
- Three years of experience in a client relationship management role; previous experience in an account management, CRM, or project management role preferred.
- Five years of experience in the IT industry and with a focus on client delivery.
- At least 5 years of experience in the delivery channel preferred
- Must have experience managing multiple tasks, including project management, software development, and systems administration.
- Three years of experience as a client delivery manager, with 3+ years of working in an agency setting preferred.
- Experience working with the following technologies: Microsoft Outlook, Google Apps, Salesforce, and other CRM systems.
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