Branch Controller

3 days ago


Midrand, South Africa Fidelity Services Group Full time

**Branch Controller**

To work as part of the security team, to serve in the Control Room as a central point of communication, and nerve centre for all Firearms, security alarms, surveillance equipment, monitoring systems other security systems, equipment and to gather and route information and act on all incidents, complaints and requests.

The Controlroom is the heart of the operation as most of the communication is controlled through the Control Room. Controller is also responsible for the security of all staff and assets on the premises by means of monitoring, access control and patrols.

Controller working within the Control Room needs to ensure that instructions are carried out thoroughly because it can have an effect on the company and that there is constant feedback and follow-up

**Responsibilities**:

- Firearms
- Emergencies
- Posting / Coverage
- Patrol devices
- Vehicles
- Ensuring the smooth running of the Operations

**Minimum Requirements**
- PSIRA Grade A - Registered and accredited
- Firearm competency valid (Handgun, Shotgun, Rifle)
- Matric or equivalent
- No Criminal Record or any pending cases
- Excellent Communication Skills both written and verbal
- Security Experience within a Controlroom
- Previous leadership experience advantageous
- Able to motivate and manage employees
- Able to give instruction and ensure that it is followed and adhered to
- CCTV experience
- Knowledge of Emergency procedure

**Competencies Required**
- Leadership ability - assertive, organised and thorough
- Ability to work under pressure and use initiative
- Organising & Planning
- Administratively advanced
- Problem Solving
- Process Management
- Comfort around higher management
- Conflict management
- Decision quality
- Supervision of Staff
- Co-Ordinate shift training and assist with in-house training
- Respond to client queries and handle all shift administration, statistical & monthly reports
- Handle staff queries**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._



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