Front Office Assistant

4 months ago


Westville, South Africa Kaelo Full time

Company Description

Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa - products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.

**Job Description**:
The Front Office Assistant is responsible for the management of all clients accessing our office, whether telephonic or physically visiting the site. They are also responsible of assisting the Shared Services Assistant in managing and maintaining the building and facilities.

**Visitor Welcome and Protocols**

Meeting and greeting clients

Pandemic / Hygiene Protocols
- Screening
- Sanitising
- Reporting

**Telephony**

Manage the switchboard and telephony

Screen phone calls

**Meeting Room Management**

Manage diaries and meeting rooms

**Office and Facilities Administration**

Perform general office administration including but not limited to:

- Manage incoming and outgoing deliveries
- Manage ordering of Shared Service goods and services
- Business notifications and complaints
- Manage the driver schedule
- Perform general office housekeeping
- Monitor and maintain offices
- Log all faulty equipment and maintenance required
- Compile weekly, monthly, and ad hoc reporting

**Employee On-boarding**

Assist with the distribution of Employee On-boarding packs

Manage office park access and parking

Adding and removing of employee biometrics

Access and Parking

**Qualifications**:
**SPECIAL REQUIREMENTS**

**PERSON DETAILS: WORK EXPERIENCE**

**REQUIRED**

2 years’ experience in a similar role

**PREFERRED**

**EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY**

**REQUIRED**

Matric

**PREFERRED**

**TECHNICAL SKILLS OR KNOWLEDGE**

**REQUIRED**

Computer literate

Microsoft Excel, Outlook, Word and PowerPoint

Good communication skills

Teamwork

Customer focus

Time management

Excellent verbal and written communication skills

Interpersonal skills

**PREFERRED**

Additional Information
- **
Accountability**:

- ** Action orientated**:

- ** Collaborative**:

- ** Communication**:

- ** Business writing skills**:

- ** Manage complexity**:

- ** Problem solving skills**:

- ** Decision thinking**:

- ** Encourages engagement**:

- ** **Resilient and adaptive**:

- ** Resourceful**:

- ** Demonstrates self-awareness**:

- ** Purpose driven**:

- ** Significance and values orientated


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