Consultant (Healthcare)

3 days ago

Sandton, South Africa Momentum Corporate Full time

**Introduction**

**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.

**Role Purpose**
- To provide and effective andeffective service to clients bymanaging a portfolio of clients,facilitating meetings and providingadvice on Medical Schemebenefits. Will also be the leadconsultant on a portfolio of ownsmaller clients with oversight froma Principal or Senior Consultant.

**Requirements**:

- Qualifications
- Relevant Bachelor’s Degree or equivalent
- Regulatory Exam (RE)
- FAIS accredited

Experience
- 3-5 years’ consulting experience within the Medical Scheme consulting environment
- Knowledge of the Health care Industry
- Comprehensive knowledge of Medical Schemes Act
- Knowledge of the wider Employee Benefits

**Duties & Responsibilities**
- STRATEGY:

- Build and maintain effective relationships with internal and external clients
- Take ownership of allocated clients and ensure quarterly meetings are arranged
- Take ownership of all queries and ensure that they are resolved timeously and effectively
- Build a network of relationships with service providers in order to ensure effective service delivery to clients
- Provide a consistent service delivery to ensure client retention and satisfaction
- Assist with commission calculations, ensuring that they are accurately calculated and allocated to clients
- Prepare all agendas, minutes and file notes for client meetings ensuring quality and accurate reporting
- Follow up on action items from client meetings ensuring and ensure that they are executed within agreed timelines.
- Prepare product education material for area of responsibility
- Assist in the installation of new business ensuring efficiency and that everything is processed within agreed timelines

ENGAGE WITH CLIENTS IN ACLIENT CENTRIC MANNER:

- Where relevant, take ownership of the client and manage the entire client relationship (relational and technical) insofar as asset consulting functions are concerned.
- Provide accurate, current advice and information regarding solutions to all clients/stakeholder
- Participate and contribute to culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Give input in the development of initiatives to improve or enhance the client experience.
- Make recommendations to improve client service and fair treatment of clients and their employees within area of responsibility
- Ensure implementation, tracking and measurement of all client deliverables in line with SLA
- Ensure follow up on all leads within area of responsibility
- Ensure client retention by ensuring successful service delivery
- Prepare and ensure that all presentations, letters, service level agreements, marketing and education material applied in the consulting service and sales process is up to date and of a high standard
- Ensure accurate reports and documentation are provided to the clients and brokers as per agreement
- In the execution of the CVP, look for new business opportunities and or cross selling opportunities
- Be on top of “year-End arrangements af facilitating the option change process within each client

SELF-MANAGEMENT ANDTEAMWORK:

- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Provide support, guidance, and mentorship to any junior consultants.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.

MANAGE BUDGET ANDIMPLEMENT SOUND FINANCIALCONTROLS:

- Identify solutions to enhance cost effectiveness and increase operational efficiency
- Manage financial and other company resources under your control with due respect
- Take responsibility for managing both reputational and financial risk as a result of interactions with both internal and external clients

**Competencies**
- Influencing
- Sense of urgency
- Analytical thinking
- Planning and organising
- Interpersonal Relationships
- Presentation and facilitation skills

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