Functional Configuration Consultant C

2 weeks ago

Randburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:

- To consult with clients on system requirements, analyse and formulate technical solutions. Takes technical ownership of the configuration, implementation, ongoing maintenance and support of the applicable system/module.**experience and qualifications**:

- Minimum: Grade 12
- Preferred: Tertiary qualification in IT or Certificate in Business Analysis or Introduction to programming
- 5 years Business Analysis experience working within an IT environment
- Preference to have Payspace knowledge**additional requirements**:
**responsibilities**:

- Devise and implement innovations or methodologies that achieve efficiencies and reduce cost based on time, risk, process and re-usability of solutions.
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions. Maintain close relationships with key stakeholders ensuring appropriate solutions are developed, appropriate and timeous feedback is provided. Escalate challenges to relevant business owners where required.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members, vendors, etc. Provide sound consulting services and recommendations based on customer and client needs, current information and trends analyses.
- Analyze and interpret business requirements to formulate a solution. Estimate and execute all approved development and configuration items and ensure delivery according to business requirements documentation. Provide input and assist business to achieve efficiencies through optimized processes.
- Comply, understand and align to all steps within the System Development Life Cycle and ensure governance in terms of legislative and audit requirements.
- Compile and develop the required technical documentation with clear translation of business requirements into functional requirements. Ensure documentation is prepared across the system development life cycle.
- Provide technical support for all requests escalated where relevant.
- Make use of appropriate resources with the required skill level to deliver within required timeframes. Provide an estimate of the resources and time required to deliver the required functionality.
- Ensure the effective coordination, development & delivery of training on the solution to internal clients, end users & relevant stakeholders.
- Participation in creation and ownership of project plans and project management to meet project target dates and milestones.
- Manage own development to increase own competencies.
- Participate and collaborate across teams.

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