Ecommerce Administrator- Istore Queens

3 days ago

Victoria amp Alfred Waterfront, South Africa Core Group Southern Africa Full time

To act as the first point of contact for the eCommerce team as well as customers in CPT.

**Key Performance Areas**
- Administration
- Marketing and Customer engagement
- Operations

**Requirements**:

- Matric
- Degree/Diploma in Administration (Advantageous)
- 2-3 years customer service and administration
- Background in hospitality and customer experience

**Key Success Factors**
- Be meticulous and have great attention to detail
- Presentable in appearance
- Demonstrate trustworthiness within a customer service environment
- Have the ability to analyse a situation and respond accordingly with a solution
- Uphold all iStore values and behaviours
- Accommodate flexible working hours
- Ensure that every customer interaction is closed off
- Display excellent time management skills
- Ensure good understanding of all iStore / Online systems and processes
- Good ability to problem solve, be creative
- Willingness and desire to help
- Make it personal but don’t take it personally
- Play a supportive role to teams
- Read and understand all relevant work instructions

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