Istore Trainer- Istore Queens

4 days ago

Victoria amp Alfred Waterfront, South Africa Core Group Southern Africa Full time

The primary objective of the iStore trainer is to deliver high value in-store training to new and existing customers to help adoption of our brand and services and to promote the value thereof. The iStore trainer is responsible for staff development in-store, making use of provided tools to ensure sales staff can deliver exceptional customers experiences.
- Matric
- Relevant Tertiary qualification
- Preferably Train the Trainer
- Minimum 2 years training experience

**Duties**:

- **iStore Customer Training** - Provide an exceptional customer experience by delivering quality and professional customer training in the iStore as per quarterly calendar.
- **In-Store Skills Development **-** **Manage and track staff progress on various training programmes offered to staff.
- **Coaching programme - **Implement the coaching program by assisting the store manager in weekly coaching session where needed.
- **Administration** - Ensuring that presentations, reports, evaluations, staff administration and content are up-to date at all times
- **Personal development** - Stay on top of all Apple’s latest innovations
- **Projects** - Deliver on specific training related projects and requests
- **Sales** - Assist store during busy periods by assisting customers where needed and perform Kickstarter Demos with customers on a regular basis

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