Vodacom Retail Floor Manager

5 months ago

Durban, South Africa Cellular Citi Group Full time

As part of our Group strategy and playing a vital role in our stores, customer centricity is woven into our culture and in exchange we offer real career growth opportunities in a space where awesome work is rewarded.

Isn’t it time to do something you love? Work with a purpose and take on a challenge like never before.

In our efforts to put our customers first always, the Floor Manager will assume responsibility of our tried and tested prescribed processes on a daily basis. This entails having leadership qualities and be the support liaison to the sales staff and Manager.

**RESPONSIBILITIES**

Ensuring operationally, the sales floor is prepared and organised to welcome our customers at start of trade. Ensure compliance with all opening and closing duties.

Have detailed knowledge of the company's products, services, and processes to manage sales efficiencies to ensure customer satisfaction

Manage client relationship through all phases of the sales cycle to ensure that customer complaints are dealt with in an effective manner and resolved.

Maintain constant communication with staff and customers to ensure all the customers expectations are met or exceeded.

Establish rapport with sales staff whilst managing discipline, activities and productivity.

Introduce sales initiatives by helping, driving, motivating and encouraging retail sales staff to achieve sales targets to reach store targets.

Plan and co-ordinate staff schedules for promotions. Ensure promotions are managed and in tune with company’s requirements with pictures and videos being posted

Record sales figures for Leaderboard analysis - minimum of 3 posts daily

Maintain company standards of housekeeping, product merchandising, shrinkage control and security. Have an eye for detail. Inspect all areas in the store continuously and resolve any issues that may arise that affects customer experience

Keep abreast of what competitors are doing and trends in the industry and highlight suggestions or need for improvements

To uphold and promote the company values and culture as a brand

Supporting Store manager with Human resource functions in respect of discipline, staffing, timekeeping, training gaps, staff morale, body language etc

**We are looking for these qualities**:
1. Articulate and well spoken with effective communication skills to respectfully manage your Team

2. Genuinely enjoy interacting with people and a passion for technology and outstanding service

3. Positive high energy, professional attitude and an ability to prioritize under pressure

4. Enjoy multitasking, problem-solving and taking initiative with a smile

5. Leader ship skills and responsibility.

8. Ability to engage at various levels of the business from Management levels to Sales floor level

**Key Competencies**:

- Agility
- Teamwork & collaboration
- Relationship building
- Communication Skills
- Performance & results driven
- Organisational commitment
- Continuous growth & improvement
- Service excellence
- Analysis & problem solving
- Sales orientated
- Quality & detail excellence

**Working hours**:
Retail is detail and core time for business is weekends and seasonal periods. This position will require you to work during some Public holidays as well as shifts.

Monday to Friday: 8:00am - 17:30pm

Saturday 8:00am - 17:30pm

**PACKAGE**:
**Basic salary**: R10000.00 - R13000.00 (salary negotiable based on previous experience within Retail Floor management)

**Do you have what it takes to join a Company that is revolutionizing the Telecommunications space?**

**Job Types**: Full-time, Permanent

**Salary**: R10,000.00 - R13,000.00 per month

Application Question(s):

- Do you have previous experience as a Floor Manager in a Retail Store?
- Are you able to work in a fast paced environment and able to multitask?
- Are you able to reliably commute to the Pavilion mall daily?

**Education**:

- Certificate (preferred)

**Experience**:

- Merchandising: 3 years (preferred)
- Retail Customer: 5 years (preferred)

License/Certification:

- Code 08/10 drivers licence (preferred)

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