Vodacom Retail Store Administrator

2 weeks ago

Durban, South Africa Cellular Citi Group Full time

**Retail Administrator job description**

KZN’s award-winning & largest Vodacom Franchise Dealer is looking for a dynamic Retail Administrator for our Vodacom outlet in Brookside Mall, Pietermaritzburg.

We require experienced, self-motivated and vibrant Administrators to foster efficient sales and after sales service to match our discerning clientele.

As part of our Group strategy and playing a vital role in a premium store, customer-centricity is woven into our culture and in exchange we offer real career growth opportunities in a space where awesome work is rewarded.

Isn’t it time to do something you love? Work with a purpose and take on a challenge like never before.

**JOB DESCRIPTION**:
In our efforts to put our visitors first always, the Administrator will assume responsibility of our tried and tested prescribed processes on a daily basis. This entails having the leadership qualities to manage the support liaison to the sales staff and Manager.

**STORE READINESS FOR TRADE**:

- Staff tools are checked and managed daily
- Computers and media devices are switched on and troubleshooting completed should there be a technical issue
- Stationery replenished
- Cleanliness of the Store: Cleaner management on a daily, weekly, monthly roster.
- Bins are emptied and are in place
- Participating in Power meeting daily and energizing staff

**BACK OFFICE RESPONSIBILITIES**:
You must ensure that operationally there is a smooth flow of communication from back office to the sales floor. This must be an orderly and well organised back office to support:

- Paperwork compliance
- Issuing devices and SIMcard stock to sales staff speedily
- Ensuring all Contracts, Upgrades and Insurance claims processed have required documentation as per Vodacom business rules
- Daily Reconciliation - Paperwork corresponds accurately to till receipt, Vodacom dealsheet and systems (MII/C3D and VPP respectively)
- Daily customer care calls for activations e.g. SIMswops, new contracts and connectivity.
- Follow up calls 6 days a week for any pending paperwork & activations. All escalations must be done speedily and with urgency.
- Capturing of all staff Postpaid Activations, Prepaid, Insurance & Upgrade sales.
- Capturing all items owing to clients with daily follow-up call to customer
- Daily capturing of Prepaid Claims and reconciliation
- Capturing and ensuring all add on Value Added Services, Migrations, and change of details are followed through daily until completed with courtesy call to customer.
- Processing Transfer of Ownership and keeping customer up to date until completed
- Assisting sales staff with Deal Matches and Decline Reviews
- Assisting with customer complaints with speedy resolution
- Filing of all paperwork daily
- Answering the telephone within 3 rings when all staff are busy
- Assisting Store Manager with Sales figures
- Managing all Fibre and wireless sales installations
- Drive TNPS uptake (Touchpoint Net Promoter Score)
- Drive Retention Target

**REPAIR DEVICES**
- Checking all Jobcards match to make and model of device and condition/scratches, dents and marks are noted and customer signature for acceptance thereof
- Capturing all Repairs and OBFs and ensuring dispatched to repair centre immediately with daily follow up and updating client until repair is received, checked and collected by client
- Management of Loan Devices issued to customers with checks completed on issue and return from customer to the Store
- Arranging delivery when needed to facilitate customer experience

**STOCK MANAGEMENT**
- Assisting Store Manager to check, load, date and pack stock
- Management of aged stock with date stamps to reduce redundancy
- Assisting with merchandising to ensure you are knowledgeable when assisting customer
- Ensuring all staff have an updated stock on hand report daily
- Managing reserving of stock
- Managing Faulties and Returns with Store Manager
- Assisting with replenishment and Accessories and stock ordering

**HR ASSISTANT TO MANAGER**
- Assisting Store manager with Biometric staff clocking via Trac Tech Time Management and Registers
- Staff uniform management as per Vodacom prescribed dress code
- Assigning a tea and lunch roster for shifts to ensure smooth flow of staff rotation on sales floor

**SALES ASSISTANT**
- Pitching calls to clients with eligibility to upgrade, insurance and fibre offerings
- Checking coverage for Connectivity options and quoting on pricing
- Assisting on sales floor as and when needed

The incumbent must have the following Vodacom experience:
Minimum 4 years Administration experience in a Vodacom Retail Store

Vodacom MII, C3D, VCP, VPP systems experience

Proficient in Excel and able to filter and data sort information.

**WORKING HOURS**:
**Vodacom Brookside**

Monday to Friday: 8.30am to 6.15pm

Tuesday (Weekly Store Meeting Day): 7.30am to 6.15pm

Saturday: 08h00 to 17h15

Sunday & Public Holidays: 8.30am to 15.15pm

One Sunday off per month

Fixed day off in the

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