Vodacom Store Supervisor

2 months ago


Durban, South Africa Cellular Citi Group Full time

Here’s to the leader in you.

It’s time to do something you love, work with a purpose, and take on a challenge like never before. Brookside Mall Store is a Franchise for Vodacom, which is SA’s leading Network, and part of the Cellular Citi Group which owns 10 stores between KZN and SANDTON. We are Vodacom's number one Dealer nationally.

When you join our team, you can make an incredible difference to your customers, and your co-workers. We’re looking for boldness, enthusiasm, and a whole lot of passion. In exchange, we offer real career growth opportunities in a place where awesome work is rewarded.

**Responsibilities**:
You know Retail sales inside and out, however you aspire to be in a leadership role whilst maintaining your excellent sales record. In this role, you will fulfil a combined role of Sales trailblazer and Store Supervisor (in the absence of a store manager only). Together with management, you will inspire your team and make sure every customer has a great experience. It’s not easy, but it’s the kind of challenge that can make your career. Take a closer look at what the job entails:
**MAIN FOCUS: SALES**:
**What will you doing..........**

Selling new Contracts, Upgrades, Cash Devices, Airtime, Fibre, Accessories, Insurance and Financial Service provider products for both consumer and enterprise customers as well as offering Fixed solutions.

New voice and broadband contracts

Retention of Mobile and Fibre contracts.

Device insurance and Financial services

LTE, Fibre and Wireless air sales

Sim Swops, Account payments and Repair bookings

Resolving Customer Queries

Merchandising and general daily tasks

Able to sell instore and promote within the mall and surrounding suburbs

**Enterprise Business** - Unified communications, cloud
- hosting and security, managed network services, IOT and Mobile/ Voice connections

**SECONDARY FOCUS: STORE SUPERVISOR ROLE**

**HUMAN RESOURCES**:
Lead by example and able to maintain a high standard of motivation and a **ONE **Team Spirit.

Able to manage people conflict and time management to be able to achieve the best productivity levels.

Creating an environment that makes your Team love what they do and always wanting to be at work

**GENERAL ADMINISTRATION & FINANCE**:
Overseeing operationally administrator, creditors, shop fittings and IT, stock management and compliance to Vodacom business rules

**MARKETING & PROMOTIONS**:
You will ensure that your store meets or exceeds sales goals, and that means overseeing all programs and initiatives related to product launches, festive deals, Black Friday offers etc

Along the way, you’ll stay current on all our technology so that you can be an expert for your team, and your customers

Merchandising and arranging aggressive promotions. You will make sure your store always looks its best.

**CUSTOMER SERVICES**:
Complete ownership of all customer related processes with 100% ability to ensure customer experience

When it comes to the customer experience at your store, you ensure that each person gets an unforgettable experience and a custom-fit solution to their wireless needs

**EXPERIENCE AND QUALIFICATIONS**

This is the big leagues. You’ve got a lot of responsibility and people looking to you for guidance and leadership. Ready to bring it? Good. Here’s a little more on what we’re looking for:

- **Matric certificate and all certificates of accomplishment must accompany your detailed updated CV.**:

- You’ve got solid computer proficiency
- You’ve got prior sales and sales management experience with a customer focused Retailer
- This may include previous consultative sales in consumer technology, coupled with a demonstrated record of high achievement
- You’ve also got a unique ability to lead to deliver great results
- People who know you would say you’re an amazing communicator, both with customers and team mates.
- Previous Vodacom systems experience (UCS, VPP, M2, Skyline and C3D) is advantageous

You’re ready for this? So let’s talk about all the generous rewards we can offer for your outstanding work. Our compensation includes:

- Competitive base pay (negotiable based on experience) plus unlimited commissions (BEST IN THE INDUSTRY GUARANTEED)
- Monthly commission earning +/- 10k to 20k + supplier incentives
- Serious growth potential for your career

**Trading hours**:
Monday to Friday: 8:30am to 18.30pm

Saturday: 8.30am to 17.30pm

Sunday and Public Holiday: 8:30am to 15.30pm

**Y*_**ou will work 26 days a month and get alternate Sunday and alternate week days OFF per month *_

This is an opportunity to do something special and be a leader with a company revolutionizing the Mobile industry. And we couldn’t do it without someone like you.

Pay: R6 500,00 - R7 500,00 per month

Application Question(s):

- Do you have your own reliable vehicle?
- How many people have you managed in a Team previously?

**Education**:

- High School (matric) (preferred)

**Experience**:

-



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