Kyc Team Leader

6 months ago


Johannesburg, South Africa FirstRand Full time

Job Description

To oversee the team responsible for ensuring compliance with Know Your Customer (KYC) regulations and requirements of the Bank.

To provide guidance to the team on product and client related matters, manage workflows, and drive efficient client onboarding processes.

To provide a 1st line risk management function in the fulfilment of a client transaction.
- Lead and coach a team of KYC Analysts and Specialists in their daily operations.
- Allocate new cases, using the appropriate tools/systems according to group reviews.
- Identify all entities within the group and obtain all relevant information so that the review is only conducted once.
- Ensure that cases are correctly prioritised based on the respective risk profile of the clients.
- Identify the various sets of documentation required for the risk type entities, noting the anniversary date for when refreshes need to be conducted.
- Build and maintain strong relationships with bankers, FRSPL team, and clients for the seamless resolution of issues.
- Attend to escalated issues or challenges experienced by KYC Analysts and Specialists and reach resolution within the stipulated timeframes.
- Ensure implementation of relevant policies, governance, and practice standards across the business.
- Implement, monitor, and control business processes according to quality standards, policy, and compliance and governance requirements in area of accountability.
- Review existing processes and proactively suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
- Improve business decisions by providing accurate and reliable business intelligence, or information, together with analysing trends and data.
- Monitor all dash-boarded items and review daily, weekly, and monthly stats, identifying trends.
- Present stats and provide input at management meetings, detailing the rationale for backlogs and action plans to reach resolution.
- Use discretion, throughout the KYC value chain, on actions to take for various cases i.e., freeze cases, extend cases, approach clients directly etc.
- Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
- Identify development needs and select effective solutions to address own and employee development needs.
- Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies.

Job Details

Application Closing Date

12/04/24


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