Manager, Kyc Regional Operations

5 months ago

Johannesburg, South Africa Flutterwave Full time

**Flutterwave** was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient borderless manner.

**The Role**:The Know Your Customer (KYC) Team Lead / Manager will oversee the execution of the company's KYC procedures for both enterprise and SMB (business and consumer) customer segments. You will manage the day-to-day operations of the KYC process, including oversight of a team of KYC Associates, ensuring compliance with all regulatory requirements. This role reports to the VP of KYC Operations.

**Responsibilities include but are not limited to**:

- Oversee the execution of the KYC process for both enterprise and SMB customers to ensure compliance with all regulatory requirements relating to customer identification and verification.
- Lead, mentor, and manage a team of approximately 5-10 KYC Associates. Ensure completeness, accuracy, and timeliness of KYC Associates’ work product. Evaluate performance based on Key Performance Indicators. Lead team meetings and foster KYC Associate development.
- Demonstrate expertise and proficiency in the execution of procedures, conduct quality control on KYC Associates’ work product, and provide clear and direct feedback to KYC Associates to improve quality.
- Recommend strategies to enhance the efficiency and effectiveness of the implementation of the KYC process.
- Manage relationships with stakeholders. For example, conduct regular checkpoints or discussions with the applicable Compliance and Risk Management personnel, escalating any material risks or issues to regulatory compliance. This role will also communicate directly with sales personnel to facilitate the collection of appropriate KYC document.
- Track and report on team performance to the VP of KYC Operations. Assist VP of KYC Operations with department-wide performance reporting as required.
- Collaborate with other KYC Managers in facilitating consistent and quality execution of procedures.
- Stay updated on the latest regulatory developments and changes in KYC requirements

**Required competency and skillset to be a waver**
- Bachelor’s degree in Finance, Business, or a related field.
- 5-8 years of experience in a similar role, including significant people management experience, preferably in the payment industry. Specific experience with customer onboarding or due diligence a must.
- Strong understanding of KYC requirements and anti-money laundering regulations.
- Proven leadership skills with experience managing and mentoring a team.
- Experience in conducting a quality assurance/quality control function with a proven ability to deliver clear, direct feedback.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and the ability to make sound decisions.
- Ability to work effectively and drive results in a fast paced environment.
- Proficiency in English required, with additional proficiency in French preferred.
- Experience with customer onboarding verification tools and research databases a must.

**What we offer**

We offer a competitive compensation package, comprehensive benefits, and the opportunity to work in a fast-paced, dynamic environment in the payment industry.

Flutterwave is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Click here for the Flutterwave Recruitment Consent Form and Flutterwave Privacy Policy

  • Kyc Operations Associate

    5 months ago

    Johannesburg, South Africa Flutterwave Full time

    **Flutterwave** was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient borderless manner. **The Role**:The Know Your...

  • Analyst, Kyc Operations

    1 month ago

    Johannesburg, South Africa Flutterwave Full time

    **Flutterwave** is a leading payment technology company that provides innovative solutions for businesses and individuals. It is founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and...

  • Kyc/cdd Senior Administrator

    5 months ago

    Johannesburg, South Africa LRI Invest S.A. Full time

    **J** **OB DESCRIPTION** *** **-** *** **KYC/CDD Senior Administrator** **PURPOSE**: As a member of the KYC/CDD Team you will ensure that Apex has a comprehensive and effective system for the Customer Lifecycle Management of know your customer due diligence procedures, processes, and controls. - To ensure that Apex and its underlying Managed Client...

  • Analyst Kyc Cibw Ops

    2 days ago

    Johannesburg, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job...

  • Kyc Administrator

    5 months ago

    Johannesburg, South Africa Moladira Skills Full time

    **Job Title**: **Role Stream: Operations** **KYC Administrator** **Company Overview**: This is a leading banking institution committed to providing exceptional financial services to its clients worldwide. With a dedication to integrity, innovation, and customer satisfaction, we strive to maintain the highest standards of regulatory compliance. We are...

  • Analyst Kyc Cibw Ops

    5 months ago

    Johannesburg, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary The...

  • KYC Administrator

    5 months ago

    Johannesburg, South Africa Moladira Skills Full time

    Job Title:Role Stream: OperationsKYC Administrator Company Overview:This is a leading banking institution committed to providing exceptional financial services to its clients worldwide. With a dedication to integrity, innovation, and customer satisfaction, we strive to maintain the highest standards of regulatory compliance. We are seeking a diligent and...

  • Kyc Consultant

    5 months ago

    Johannesburg, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: **purpose**: - To conceptualize, plan and execute client and other stakeholder events across lines of business and products to support client engagement and company positioning tactics.**experience and qualifications**: - Minimum Qualification: Minimum relevant tertiary education - Preferred...

  • KYC Compliance Specialist

    3 weeks ago

    Johannesburg, Gauteng, South Africa Moladira Skills Full time

    Job Title:Role Stream: OperationsKYC AdministratorCompany Overview:Moladira Skills is a leading banking institution dedicated to providing exceptional financial services to its clients worldwide. With a commitment to integrity, innovation, and customer satisfaction, we strive to maintain the highest standards of regulatory compliance.Position Overview:As a...

  • Kyc Onboarding Specialist

    5 months ago

    Johannesburg, South Africa FirstRand Full time

    Job Description Hello Future KYC Onboarding Specialist Ashburton Investments is a new generation investment manager that offers investors access to more sources of return and more ways to manage risk. In the institutional space in South Africa as well as our Global business, we pride ourselves on offering solutions to address clients’ holistic balance...

  • KYC / AML Onboarding Specialist

    1 week ago

    Johannesburg, Gauteng, South Africa Curiska (Pty) Ltd Full time

    Job Title: KYC / AML Onboarding SpecialistAbout the Role: We are seeking a skilled KYC / AML Onboarding Specialist to join our team at Curiska (Pty) Ltd. The successful candidate will be responsible for leading the client onboarding process, ensuring accurate and efficient completion of necessary documentation, and compliance with regulatory requirements.Key...

  • Manager, KYC

    4 weeks ago

    Johannesburg, South Africa Standard Bank of South Africa Limited Full time

    Business Segment: Corporate & Investment Banking Location: ZA, undefined, Johannesburg, Simmonds Street 6 Responsible for the overall management of the Business Unit enabling digitisation and automation of processes to optimise delivery of a consistent Client experience and mitigation of financial and reputation risk to CIB and Standard...

  • KYC Compliance Specialist

    2 months ago

    Johannesburg, Gauteng, South Africa Moladira Skills Full time

    Job Title: KYC AdministratorCompany Overview:Moladira Skills is a leading banking institution dedicated to providing exceptional financial services to its clients worldwide. With a commitment to integrity, innovation, and customer satisfaction, we strive to maintain the highest standards of regulatory compliance.Position Overview:As a KYC Administrator, you...

  • KYC Compliance Specialist

    2 months ago

    Johannesburg, Gauteng, South Africa Moladira Skills Full time

    {"h1": "KYC Administrator Role at Moladira Skills", "p": "At Moladira Skills, we are seeking a diligent and detail-oriented KYC Administrator to contribute to our ongoing success in providing exceptional financial services to clients worldwide. Our company is committed to maintaining the highest standards of regulatory compliance, and we strive to innovate...

  • Kyc Team Leader

    5 months ago

    Johannesburg, South Africa FirstRand Full time

    Job Description To oversee the team responsible for ensuring compliance with Know Your Customer (KYC) regulations and requirements of the Bank. To provide guidance to the team on product and client related matters, manage workflows, and drive efficient client onboarding processes. To provide a 1st line risk management function in the fulfilment of a...

  • Senior Kyc Analyst

    5 months ago

    Johannesburg, South Africa Ebury Full time

    Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. **Senior KYC Onboarding Analyst** **Location: Ebury Johannesburg office based** Ebury has high standards...

  • KYC / AML Onboarding Consultant

    6 days ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    - Lead the client onboarding process, ensuring the necessary documentation is completed accurately and efficiently, and in compliance with regulatory requirements. - Ensure all regulatory requirements and deadlines are met, including KYC/AML, FATCA/CRS, and other relevant regulatory requirements. - Managing and updating investor reporting systems. -...

  • Product Owner for KYC Onboarding

    1 month ago

    Johannesburg, Gauteng, South Africa Sybrin Systems Full time

    Product Owner for KYC OnboardingWe are seeking a skilled Product Owner to join our KYC & Onboarding Product Team at Sybrin Systems. As a Product Owner, you will play a critical role in supporting the development and enhancement of our KYC & Onboarding products.Key Responsibilities:Analyze product performance, usage data, and customer feedback to identify...

  • KYC / AML Onboarding Consultant

    7 days ago

    Johannesburg, South Africa Curiska Full time

    Lead the client onboarding process, ensuring the necessary documentation is completed accurately and efficiently, and in compliance with regulatory requirements. Ensure all regulatory requirements and deadlines are met, including KYC/AML, FATCA/CRS, and other relevant regulatory requirements. Managing and updating investor reporting systems. Accounting for...

  • KYC / AML Onboarding Consultant

    7 days ago

    Johannesburg, South Africa Curiska Full time

    Lead the client onboarding process, ensuring the necessary documentation is completed accurately and efficiently, and in compliance with regulatory requirements.Ensure all regulatory requirements and deadlines are met, including KYC/AML, FATCA/CRS, and other relevant regulatory requirements.Managing and updating investor reporting systems.Accounting for...